IT Support Analyst

Career Choices Dewis Gyrfa Ltd; Brighton; Hybrid; GBP 30,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Health Cash Plan

Dental & optical cash back

Pension scheme

Cycle to work

Employee Assistance Programme

Job summary

IT Support Analyst role in Bristol is offering £30,000 - £32,000 per annum with ASAP start. The position focuses on providing day-to-day IT support for hardware and software, acting as liaison with the MSP, and handling basic server/cloud admin tasks.

Ideal candidates have 1-3 years in IT support, with knowledge of Windows environments, AD, and M365, and enjoy growth into systems administration or IT delivery. Hybrid and flexible working options are available.

Qualifications

• 1-3 years' experience in an IT support, helpdesk, or junior systems administration role.
• Working knowledge of Windows environments and common business software.
• Some exposure to system administration (Active Directory, M365 admin, device management).
• Comfortable liaising with third-party suppliers or service providers.
• Exposure to cyber security concepts or tasks is a bonus.

Responsibilities

• Provide day-to-day IT support for hardware and software issues, triaging and resolving tickets or escalating to their managed service provider where needed.
• Act as the internal point of contact between them and their managed service provider, tracking tickets through to resolution.
• User accounts, permissions, device management, patching, and basic server / cloud administration.
• Assist with technical implementation projects, such as new systems, rollouts, and migrations.
• Maintain clear and accurate documentation of processes, configurations, and support procedures.
• Support cyber security hygiene tasks, building your knowledge and confidence in this area over time.

Skills

IT support

Helpdesk

Junior sys admin

Active Directory

M365 admin

Tools

Active Directory

M365 Admin

Job description

IT Support Analyst Salary: £30,000 - £32,000 per annum Start Date: ASAP Location: Central Bristol Our Client's Purpose To support families through bereavement with expert guidance and genuine compassion, making a complex process feel manageable and human.

What You’ll Be Doing:

Provide day-to-day IT support for hardware and software issues, triaging and resolving tickets or escalating to their managed service provider where needed.

Act as the internal point of contact between them and their managed service provider, tracking tickets through to resolution.

user accounts, permissions, device management, patching, and basic server / cloud administration.

Assist with technical implementation projects, such as new systems, rollouts, and migrations.

Maintain clear and accurate documentation of processes, configurations, and support procedures.

Support cyber security hygiene tasks, building your knowledge and confidence in this area over time.

What They’re Looking For

Qualifications are desirable but not essential.

• 1 - 3 years' experience in an IT support, helpdesk, or junior systems administration role.

Working knowledge of Windows environments and common business software.

Some exposure to system administration (Active Directory, M365 admin, device management).

Comfortable liaising with third-party suppliers or service providers.

Exposure to cyber security concepts or tasks is a bonus.

The type of person you’ll be:

A clear and confident communicator, comfortable explaining technical issues to non-technical colleagues.

Proactive, curious, and hungry to learn.

Well organised and reliable, with good ownership of your work.

Someone who wants to grow

this role comes with genuine progression into systems administration, infrastructure, or IT delivery.

What They Can Offer You

They believe in rewarding great work.

• £30,000 - £32,000 per annum.
• 25 days plus bank holidays, increasing annually to 30.
• Health Cash Plan
• Cash back for Dental, optical, and other treatments.
• Employee discounts across a range of products and services.
• Variety of salary sacrifice benefits such as tech vouchers, dental & holiday buy.
• Company pension scheme matching up to 5%.
• Income protection insurance.
• Life assurance policy.
• Enhanced family leave (upon completion of probation).
• Cycle to work scheme.
• Employee Assistance Programme.

Where You’ll Be Working

Our client's office based in central Bristol BS

Why Join Our Client

A supportive, people-first culture.

Opportunities for growth and development.

A chance to make a real impact during life's most challenging times.

Hybrid and flexible working options to suit your needs.

Equality, Diversity and Inclusion

Our client is committed to creating a workplace where everyone feels welcome, respected, and able to thrive.

They believe in equal opportunities for all and ensure that every hiring decision is based on merit, skills, and experience nothing else.

They are proud to foster an inclusive environment where individuality is celebrated, and diverse perspectives are valued across everything they do.

By applying for this role, you're sharing your information with our client.

They take your privacy serious.

To understand how they handle your data, please read their Privacy Policy available on their website.

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