IT Support Analyst: End-User Tech & ITSM

Gattaca; Devon and Torbay; On-site; GBP 46,000 - 83,000; Full time

Job summary

Gattaca is seeking an IT Analyst on a contract basis in the South West of England. The role provides hands-on IT support to end users, ensuring the effective deployment, configuration and maintenance of hardware, operating systems and productivity software across the business.

You will deploy, configure and support PCs, laptops, mobile devices, printers and other IT hardware, while following ITSM processes, incident management and SLAs to maintain secure, reliable IT operations.

Qualifications

• Experience in IT support, service desk or IT analyst environments.
• Strong knowledge of hardware deployment, configuration and troubleshooting.
• Understanding of client operating systems, mobile devices, printing and productivity software
• Knowledge of IT Service Management processes and service level agreements
• Ability to investigate technical issues and contribute to root cause analysis
• Strong communication skills with the ability to liaise effectively with IT teams and end users
• Commitment to following information security, data protection and compliance policies
• Organised, proactive and able to manage competing priorities in a busy technology environment

Responsibilities

• Deploy, configure and support PCs, laptops, mobile devices, printers and other IT hardware
• Install, maintain and support client operating systems and productivity software
• Provide IT support to end users and assist with site-based IT systems
• Follow IT Service Management (ITSM) processes, including asset, change, incident, request, problem and project management
• Respond to IT incidents and service requests while supporting the achievement of service level agreements
• Participate in troubleshooting and the resolution of larger IT issues
• Contribute to root cause analysis and problem management activities where required
• Promote IT standards, policies and best practice to improve user satisfaction and productivity

Skills

IT support

Service desk

Hardware deployment

Operating systems

ITSM

End user support

Security/compliance

Job description

Gattaca is seeking an IT Analyst on a contract basis in the South West of England. The role provides hands-on IT support to end users, ensuring the effective deployment, configuration and maintenance of hardware, operating systems and productivity software across the business.

You will deploy, configure and support PCs, laptops, mobile devices, printers and other IT hardware, while following ITSM processes, incident management and SLAs to maintain secure, reliable IT operations.