IT Help Desk Analyst - Kickstart Your IT Support Career

Gattaca; Whiteley; On-site; GBP 21,000 - 26,000; Full time

Job summary

Gattaca is seeking an IT support professional to join our IT support team in a role ideal for recent graduates or those starting in IT. You will troubleshoot hardware and software issues, manage support tickets, and collaborate with internal teams to maintain smooth IT operations.

The role emphasizes meticulous documentation of activities and resolutions, with a strong focus on delivering high-quality customer service and support. A rotating shift schedule, including weekends, is expected.

Qualifications

• Strong troubleshooting and problem-solving skills.
• Excellent communication abilities.
• Ability to manage and prioritise multiple tasks.
• Familiarity with retail sector IT systems (an advantage)

Responsibilities

• Provide assistance in resolving technical issues.
• Troubleshoot hardware and software problems.
• Manage and maintain support tickets and ensure timely resolutions.
• Collaborate with internal teams to ensure seamless IT operations.
• Document and log support activities and resolutions.
• Deliver high-quality customer service and support.

Skills

Troubleshooting

Communication

Multitasking

Retail IT systems

Job description

Gattaca is seeking an IT support professional to join our IT support team in a role ideal for recent graduates or those starting in IT. You will troubleshoot hardware and software issues, manage support tickets, and collaborate with internal teams to maintain smooth IT operations.

The role emphasizes meticulous documentation of activities and resolutions, with a strong focus on delivering high-quality customer service and support. A rotating shift schedule, including weekends, is expected.