IT Analyst

Matchtech Group; Devon and Torbay; On-site; GBP 46,000 - 65,000; Full time

Job summary

Matchtech Group is seeking an IT Analyst on a contract basis to provide hands-on IT support to end users across hardware, OS and productivity software. The role covers deployment, configuration, maintenance and site-based IT system support, following ITSM processes to meet SLAs.

The ideal candidate has experience in IT support or service desk environments, strong hardware deployment knowledge, and a focus on security and compliance in a busy technology environment.

Qualifications

• Experience in IT support/service desk environments.
• Strong knowledge of hardware deployment, configuration and troubleshooting.
• Understanding of client operating systems, mobile devices, printing and productivity software.
• Knowledge of IT Service Management processes and service level agreements.
• Ability to investigate technical issues and contribute to root cause analysis.
• Strong communication skills with end users and IT teams.
• Commitment to information security, data protection and compliance policies.
• Organised and able to manage competing priorities in a busy tech environment.

Responsibilities

• Deploy, configure and support IT hardware including PCs, laptops and printers.
• Install, maintain and support client operating systems and productivity software.
• Provide IT support to end users and assist with site-based IT systems.
• Follow ITSM processes including asset, change, incident, request, problem and project management.
• Respond to IT incidents and service requests while supporting SLAs.
• Participate in troubleshooting and resolving larger IT issues.
• Contribute to root cause analysis and problem management.
• Promote IT standards and best practices to improve user satisfaction.

Skills

IT support

Service desk

IT Analyst

Job description

Our client is seeking an IT Analyst for a contract opportunity. The role will provide hands-on IT support to end users, ensuring the effective deployment, configuration and maintenance of hardware, operating systems and productivity software across the business.

Key Responsibilities:

• Deploy, configure and support PCs, laptops, mobile devices, printers and other IT hardware
• Install, maintain and support client operating systems and productivity software
• Provide IT support to end users and assist with site-based IT systems
• Follow IT Service Management (ITSM) processes, including asset, change, incident, request, problem and project management
• Respond to IT incidents and service requests while supporting the achievement of service level agreements
• Participate in troubleshooting and the resolution of larger IT issues
• Contribute to root cause analysis and problem management activities where required
• Promote IT standards, policies and best practice to improve user satisfaction and productivity

Job Requirements:

• Experience in IT support, service desk or IT analyst environments
• Strong knowledge of hardware deployment, configuration and troubleshooting
• Understanding of client operating systems, mobile devices, printing and productivity software
• Knowledge of IT Service Management processes and service level agreements
• Ability to investigate technical issues and contribute to root cause analysis
• Strong communication skills with the ability to liaise effectively with IT teams and end users
• Commitment to following information security, data protection and compliance policies
• Organised, proactive and able to manage competing priorities in a busy technology environment

Contract Opportunity:

This contract IT Analyst role offers the opportunity to support a range of technology services, contribute to continuous improvement and help maintain secure, reliable and effective IT operations.
If you are an IT support professional with strong technical troubleshooting skills and an understanding of ITSM processes,