IT Support Analyst | 1st/2nd Line, MS 365 & Windows

Als Global; Knowsley; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Attractive Salary

Private Healthcare

Discretionary annual bonus

Life Assurance

25 days holiday plus bank holidays

6% employer pension

Free parking

Fully subsidised staff canteen

Job summary

ALS seeks an IT Support Analyst for their Prescot office. You will provide 1st/2nd line support on-site and remotely, handling hardware, software, and network issues while supporting Microsoft 365, Exchange and Windows environments.

This full-time, permanent role offers training and clear career progression within a customer-focused IT team. The position is office-based with standard Monday–Friday hours and a 37.5-hour week.

Qualifications

• 1st/2nd line IT support experience
• Strong customer-service mindset and communication
• Experience with Microsoft 365, Exchange and Windows environments
• Good understanding of TCP/IP, DNS, DHCP and networking concepts
• Experience with ticketing systems and documenting incidents
• Able to explain technical issues to non-technical users clearly
• Self-motivated, able to prioritise workloads and work in a team

Responsibilities

• Provide 1st and 2nd line technical support to on-site and remote users
• Diagnose and resolve hardware, software, network and email issues
• Support Microsoft 365, Office 365, Exchange, Outlook, Windows and on-premise systems
• Manage incidents via the helpdesk system and escalate when needed
• Install, configure and maintain computers, printers, and peripherals
• Manage user accounts, permissions and access per security policies
• Keep support records up-to-date and communicate progress
• Assist IT projects, upgrades and deployments
• Deliver a professional, customer-focused service while prioritising tasks

Skills

Customer service

Troubleshooting

Active listening

Networking basics

Education

CompTIA A+/Network+ (certs)

ITIL (desirable)

Tools

Microsoft 365

Exchange/Outlook

Windows OS

IT helpdesk systems

Job description

ALS seeks an IT Support Analyst for their Prescot office. You will provide 1st/2nd line support on-site and remotely, handling hardware, software, and network issues while supporting Microsoft 365, Exchange and Windows environments.

This full-time, permanent role offers training and clear career progression within a customer-focused IT team. The position is office-based with standard Monday–Friday hours and a 37.5-hour week.