UK IT Support Analyst: 1st/2nd line, M365 & Windows

Core Power; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

CORE POWER is seeking an IT Support Analyst to serve as the primary IT presence for our UK operations. You will deliver first- and second-line support across Microsoft 365, Windows systems, and endpoint management, ensuring business continuity and a secure IT environment for all employees.

You will operate and maintain computer systems and networks, manage user accounts, set up devices, and collaborate with the global IT team and local providers.

Qualifications

• Bachelor's degree in computer science, information technology, or related field or equivalent experience preferred.
• 4+ years' experience in a similar role with proven first- and second-line IT support.

Responsibilities

• Provide first- and second-line IT support for UK operations, focusing on Microsoft 365 and Windows-based systems.
• Be the onsite or time zone-aligned contact for IT support and escalate complex issues to the global IT team as needed.
• Manage user accounts, permissions, and groups via Microsoft 365, Azure AD, and Entra ID.
• Set up new devices and manage endpoint lifecycle.
• Perform software installations, patching, and updates on Windows devices.
• Support Intune/Endpoint Manager configuration, policy enforcement and compliance checks.
• Troubleshoot networking, printing, and peripheral issues with local providers.
• Coordinate with third-party vendors for hardware repairs and IT needs.
• Maintain an accurate IT asset inventory for UK equipment.
• Ensure documentation and tickets are logged and resolved; contribute to IT knowledge base.
• Participate in cross-region IT projects and learn Linux-based environments.

Skills

Problem solving

Communication

Teamwork

Adaptability

Education

Bachelor's degree

Tools

Microsoft 365 Admin Centre

Exchange Online

Teams

SharePoint

Windows imaging

Intune / Endpoint Manager

Active Directory / Entra ID

VPNs / endpoint security

Ticketing systems

PowerShell

Job description

CORE POWER is seeking an IT Support Analyst to serve as the primary IT presence for our UK operations. You will deliver first- and second-line support across Microsoft 365, Windows systems, and endpoint management, ensuring business continuity and a secure IT environment for all employees.

You will operate and maintain computer systems and networks, manage user accounts, set up devices, and collaborate with the global IT team and local providers.