IT Support Analyst: 1st/2nd Line, Microsoft 365

Millbrook Healthcare Group; Eling; Remote; GBP 32,000 - 37,000; Full time

Benefits offered by this job

Company Pension Scheme

Life Assurance

Occupational Sick Pay

Rewards scheme – 200+ perks and vendor

25 days holiday + BHs

Job summary

Millbrook Healthcare Group is seeking an enthusiastic IT Support Analyst to join our growing IT team. You will provide first-line support and assist with second-line activities across a Microsoft-based environment for colleagues at multiple UK locations, with attendance at the Totton office for device builds and stock management.

This hands-on role offers varied work, from resolving incidents and handling tickets to setting up equipment, administering Microsoft 365 and Active Directory, and

Qualifications

• Experience with Microsoft 365, Active Directory or Entra ID and user accounts.
• Good understanding of Windows desktop operating systems.
• Hands-on experience in an IT service desk or technical support environment, including a ticketing system.
• Excellent customer service and communication skills, remote and in person.
• Basic knowledge of TCP/IP, DNS, DHCP, switching and wireless networking.
• Ability to manage workload and prioritise effectively.
• Full UK driving licence and access to a vehicle for occasional travel between locations.

Responsibilities

• End User Support
• Troubleshoot issues involving Microsoft 365, email, Windows devices, printing and business applications.
• Manage support tickets from initial diagnosis to resolution, following SLAs.
• Provide clear remote and on-site technical support.
• Maintain ticket notes and contribute to documentation.
• Microsoft 365 & User Administration
• Assist with Microsoft 365, Active Directory and Entra ID administration, including user accounts and mailboxes.
• Device Management: configure and troubleshoot Windows laptops, desktops and mobile devices; build/prepare equipment.
• Support shipping and collection of IT equipment; maintain asset and stock records.
• Infrastructure & Security: assist with server, network and wireless infrastructure; routine maintenance and monitoring.
• Follow IT security policies and report security concerns.
• Liaise with third-party suppliers as needed.
• Projects & Continuous Improvement: support deployments, office moves and system upgrades; suggest improvements.

Skills

Microsoft 365

Active Directory

Entra ID

Windows OS

Ticketing system

Customer service

Communication

Time management

Driving licence

Hardware builds

Education

Relevant IT qualification (degree, apprenticeship, etc.)

Job description

Millbrook Healthcare Group is seeking an enthusiastic IT Support Analyst to join our growing IT team. You will provide first-line support and assist with second-line activities across a Microsoft-based environment for colleagues at multiple UK locations, with attendance at the Totton office for device builds and stock management.

This hands-on role offers varied work, from resolving incidents and handling tickets to setting up equipment, administering Microsoft 365 and Active Directory, and