IT Support Analyst

VWV; Watford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the legal sector is seeking an IT Support Analyst to join their team in Watford. This role involves providing 1st line IT support, managing applications and hardware, and ensuring reliable IT systems. The ideal candidate will have experience with enterprise applications, strong problem-solving skills, and a commitment to excellent customer service. Join a friendly and supportive team where your enthusiasm for technology will be valued.

Qualifications

• Prior experience with enterprise and desktop applications and hardware.
• Strong skills in managing expectations and handling a busy workload.
• Flexibility around early starts and late finishes preferred.

Responsibilities

• Provide professional 1st line IT support for applications, desktop computers, and servers.
• Support users across the firm, ensuring reliable IT systems.
• Assist with planned system maintenance and participate in projects.

Skills

Problem-solving

Customer service

Teamwork

Tools

MS Windows OS

Job description

Join to apply for the IT Support Analyst role at VWV.

Reporting to the Service Desk Manager, Richard Percival, we have an opportunity for an IT Support Analyst to join our team based in Watford. The IT team ensures that the firm’s technology is as efficient as possible, and we are excited to be expanding this valuable team.

Is This Your Next Career Move?

You will provide professional 1st line IT support and administration for the firm's applications, desktop computers, servers, and network infrastructure. Some 2nd line support may be requested based on your knowledge and experience.

Day-to-day, you'll support users across the firm, ensuring IT systems provide reliable, uninterrupted service. You will assist with planned system maintenance and participate in projects as directed by the IT Manager. Your enthusiasm for understanding the firm's IT systems and willingness to develop knowledge of new technologies will be encouraged.

If you are seeking a busy role within a friendly and supportive team, this could be the perfect opportunity for you.

Who Are We Looking For?

You should have prior experience with enterprise and desktop applications and hardware (e.g., MS Windows OS). Experience in the legal sector is not essential but would be advantageous.

Strong skills in managing expectations, teamwork, and handling a busy workload are crucial. If you enjoy problem-solving and delivering excellent customer service, we would love to hear from you.

Please note, some physical activities such as desk and PC moves may be involved. Flexibility around early starts and late finishes is preferred, as you may work shift patterns. The team is mainly office-based in Watford, so regular presence in the office is expected.

For detailed requirements, please refer to the attached job description.

About Us

VWV is known for its friendly, collaborative culture, emphasizing teamwork and diversity. We promote an inclusive environment where everyone can reach their full potential. Watch our short video to hear what our team members say about us.

We are committed to creating an inclusive workplace and are happy to discuss any adjustments needed to support your application.

How to Apply

Click on "Apply Now" to upload your CV and cover letter explaining why you are suitable for this role.

Closing date: Monday 26th May.

Note to Recruitment Agencies

We are currently sourcing candidates directly and are not accepting applications from agencies. Please refrain from submitting profiles or CVs, as unsolicited submissions will be considered a gift to the company.