IT Support Analyst

TN United Kingdom; Bicester; On-site; GBP 32,000 - 38,000; Full time

Job summary

A growing business in Bicester is seeking an IT Support Analyst to join their close-knit IT team. The role involves providing 1st-2nd line support, managing service desk tickets, and ensuring excellent customer service. The position offers a competitive salary of up to £38,000, alongside excellent benefits and development opportunities.

Qualifications

• Proven experience in IT support covering 1st and 2nd line support.
• Valid UK driving license and flexibility to travel.
• Strong attention to detail with experience in process improvement.

Responsibilities

• Provide 1st-2nd line support to users across the business.
• Manage and troubleshoot tickets within a service desk tool.
• Maintain excellent customer service for all support queries.

Skills

Customer Service

Teamwork

Networking Principles

Process Improvement

Tools

Office 365

Azure

Active Directory

Intune

Endpoint Manager

Job description

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Exciting opportunity for an IT Support Analyst to join a growing business in Bicester, offering up to £38,000 (DOE) plus excellent benefits and development opportunities!

The Role

The IT Support Analyst will join a close-knit IT team, providing 1st-2nd line support to users across the business. This will include:

• managing / troubleshooting tickets within a service desk tool, escalating where necessary
• providing desktop and local user support
• maintaining an excellent customer service approach for all support queries
• process improvement, documentation
• support on various projects

About you

Applicants for the IT Support Analyst role will have:

• proven experience in a similar IT support role covering both 1st and 2nd line support
• working experience with Office 365, Azure, Active Directory, Entra ID, Intune, Endpoint Manager
• excellent customer service skills, with a strong team-work approach
• knowledge of networking principles
• strong attention detail with experience of process improvement and documentation
• a valid UK driving license and flexibility to travel to other sites as & when required

On offer

Salary of up to £38,000 depending on experience plus excellent benefits. Looking for candidates who can work predominantly from the Bicester office, with travel to other sites (some flexibility for occasional working from home)

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.