It Support Engineer

Viqu Limited; Cambourne; On-site; GBP 27,000 - 38,000; Full time

Benefits offered by this job

Referral bonus

Job summary

VIQU Limited is seeking an IT Support Engineer for a 12-month contract in Cambridge. The role requires hands-on support for Windows 10/11, Microsoft 365, and endpoint management, with strong troubleshooting and customer-facing capabilities.

You will work onsite 5 days a week, providing technical support across hardware, software and peripherals, and collaborating with IT teams to resolve complex issues while ensuring SLAs are met.

Qualifications

• Experience supporting Windows 10/11 environments.
• Hands-on experience with Microsoft 365 administration.
• Proficient in endpoint management and software deployment.
• Strong troubleshooting and problem-solving abilities.
• Excellent prioritisation and time-management skills.

Responsibilities

• Provide technical support and troubleshooting for Windows, hardware, software and peripherals.
• Manage endpoints using Microsoft Intune and SCCM/MECM.
• Install, configure and maintain operating systems and software applications.
• Manage patching, software updates and device lifecycle management.
• Support hardware refreshes, new device deployments and moves/adds/changes.
• Collaborate with Networking, Security and other IT teams to resolve issues.
• Manage incidents and service requests in line with SLAs.
• Assist with asset management, inventory and CMDB accuracy.
• Support IT projects and technology initiatives.
• Work with users, IT teams, vendors and stakeholders to resolve technical issues.

Skills

Windows 10/11 support

Microsoft 365

Endpoint management

Troubleshooting

Prioritisation

Customer service

Time-management

Lab IT

Tools

Microsoft Intune

SCCM/MECM

Job description

IT Support Engineer – 12-month contract - Cambridge

My Customer is looking for an experienced IT Support Engineer with strong knowledge of Windows, Microsoft 365 and Endpoint Management. The successful candidate will be hands-on, customer-focused and confident troubleshooting complex technical issues.

Skills required from the IT Support Engineer:

• Strong Windows 10/11 support experience.
• Strong Microsoft 365 experience.
• Hands-on experience with Microsoft Intune and SCCM/MECM.
• Strong endpoint management and software deployment experience.
• Hardware, desktop and peripheral troubleshooting.
• Active Directory / Group Policy experience.
• Experience working within an ITIL/service desk environment.
• Excellent customer service and communication skills.
• Strong troubleshooting and problem-solving ability.
• Excellent prioritisation and time-management skills.
• Lab IT skills would be benefical

Key Responsibilities of the IT Support Engineer:

• Provide technical support and troubleshooting for Windows, hardware, software and peripherals.
• Support and manage endpoints using Microsoft Intune and SCCM/MECM.
• Install, configure and maintain operating systems and software applications.
• Manage patching, software updates and device lifecycle management.
• Support hardware refreshes, new device deployments and equipment moves/adds/changes.
• Troubleshoot connectivity issues and work with Networking, Security and other IT teams where required.
• Manage incidents and service requests in line with agreed SLAs.
• Assist with asset management, inventory and CMDB accuracy.
• Support wider IT projects and technology initiatives.
• Work closely with users, IT teams, vendors and stakeholders to resolve technical issues.

The IT Support Engineer is required to be onsite, 5 days a week in Cambridge.

Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply).

For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.