IT Support Engineer

Zachary Daniels; Greater London; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

Zachary Daniels Recruitment is seeking an IT Support Engineer to join its technology team in London. This hybrid role combines hands-on desktop and user support across Windows and macOS environments, with exposure to AD and Google Workplace deployments across multiple sites.

You'll troubleshoot hardware and software, manage accounts and access, and contribute to improving service reliability through documented guidance and knowledge sharing. Strong customer service is essential.

Qualifications

• Previous experience in a service desk or IT support role.
• Good knowledge of Windows and macOS environments.
• Experience with Active Directory and Google Workspace is beneficial.
• Confident troubleshooting hardware, software, access and connectivity issues.
• Basic networking understanding including Wi‑Fi, IP addressing and physical connectivity.
• Strong customer service and communication skills.
• A proactive attitude with willingness to take ownership and explain technical issues clearly to non-technical users.

Responsibilities

• Acting as the first point of contact for IT queries and service requests.
• Logging, prioritising and resolving incidents through the IT service management platform.
• Troubleshooting laptops, desktops, printers, mobile devices and other business hardware.
• Supporting users across Windows, macOS, Android and iOS.
• Managing user accounts, password resets and access permissions.
• Supporting Active Directory and Google Workspace environments.
• Completing onboarding and offboarding activities for employees.
• Carrying out basic network troubleshooting, including Wi-Fi, IP addressing and physical connectivity.
• Supporting the setup and deployment of hardware across different business locations.
• Escalating more complex issues with clear and accurate technical information.
• Creating straightforward user guides and maintaining support documentation.
• Identifying recurring issues and working with the wider IT team to improve service reliability.

Skills

Windows

macOS

Active Directory

Google Workspace

Networking basics

Customer service

Communication

Ownership

Service desk

Hardware troubleshooting

Job description

IT Support Engineer

Location: London

Working pattern: Hybrid, three days in the office

Salary: £30,000

Contract: Permanent, full-time

Zachary Daniels Recruitment is partnering with a well-established consumer-facing business to recruit an IT Support Engineer for its growing internal technology team.

This is an excellent opportunity for an enthusiastic and customer-focused support professional who enjoys being hands-on, solving problems and taking ownership of user issues.

You will become a key point of contact for colleagues across a busy multi-site organisation, providing day-to-day technical support while gaining exposure to wider technology deployments and infrastructure projects.

What you'll be doing:

• Acting as the first point of contact for IT queries and service requests
• Logging, prioritising and resolving incidents through the IT service management platform
• Troubleshooting laptops, desktops, printers, mobile devices and other business hardware
• Supporting users across Windows, macOS, Android and iOS
• Managing user accounts, password resets and access permissions
• Supporting Active Directory and Google Workspace environments
• Completing onboarding and offboarding activities for employees
• Carrying out basic network troubleshooting, including Wi-Fi, IP addressing and physical connectivity
• Supporting the setup and deployment of hardware across different business locations
• Escalating more complex issues with clear and accurate technical information
• Creating straightforward user guides and maintaining support documentation
• Identifying recurring issues and working with the wider IT team to improve service reliability

What we're looking for:

• Previous experience in a service desk, desktop support or IT support position
• Good knowledge of Windows and macOS environments
• Experience with Active Directory and Google Workspace would be beneficial
• Confidence troubleshooting hardware, software, access and connectivity issues
• A basic understanding of networking, including Wi-Fi, IP addresses and physical connectivity
• Strong customer service and communication skills
• A practical, proactive attitude and willingness to take ownership
• The ability to explain technical issues clearly to non-technical users
• Experience supporting users across multiple locations would be advantageous
• A genuine desire to learn and progress within IT operations and infrastructure

The business is continuing to develop its internal technology capability, making this a strong opportunity for someone who wants to build on their support experience and gain broader technical exposure.