IT Analyst

Spectrum IT Recruitment; Birmingham; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Company pension and life assurance

Paid on-call allowance (1 week in 4)

Employee discounts and Cycle to Work

Ongoing training and career dev

Employee Assistance Programme and well

Job summary

Spectrum IT Recruitment is seeking an IT Support Analyst in Birmingham to join a developing IT team within a major UK rail freight operator. Hybrid role: 3 days on site, 2 from home, providing first/second line support across Windows, 365, Active Directory, and hardware.

You will resolve incidents, maintain systems, document processes, and support internal projects while visiting other sites as needed and taking part in a weekly on-call rota with a fixed payment.

Qualifications

• Strong problem-solving mindset and pride in delivering great service.
• Experience with Windows devices and Microsoft 365.
• Ability to stay calm under pressure and communicate clearly.

Responsibilities

• Be the first point of contact for IT support and provide 1st/2nd line support.
• Install, configure and support Windows devices, Microsoft 365 and business apps.
• Assist with Active Directory administration and device maintenance.
• Perform daily system health checks and monitor backups.
• Document technical processes and support IT projects as the team grows.
• Occasional site visits and on-call duties with fixed pay.

Skills

Customer service

Communication

Problem solving

Tools

Microsoft 365 installation and configuration

Active Directory

PC hardware support

Basic networking concepts

Job description

If you're in IT support and want to be part of a team that's being built from the ground up rather than simply inheriting old processes, this role is worth a look.

This is an IT Support Analyst position with a well-established UK transport and logistics business that's investing heavily in its internal IT function following a recent acquisition.

IT Support Analyst

Birmingham

Hybrid (3 days on site, 2 from home)

Good IT support isn't just about fixing problems. It's about making sure nearly a thousand people can do their jobs without technology getting in the way.

The business is one of the UK's largest rail freight operators, Following a recent acquisition, they're investing in a stronger internal IT function and building a team that can support the next stage of the business.

This is an opportunity to join that team from the beginning.

You'll be supporting colleagues across multiple locations, solving day-to-day technical issues, maintaining core IT systems and helping create a more responsive, reliable service for the business. If you enjoy variety, taking ownership of problems and making life easier for end users, you'll find plenty to get involved in.

What you'll be doing

You’ll be the first point of contact for IT support, providing first and second line support across a broad range of technologies and users.

• Resolving IT incidents and service requests from end users.
• Installing, configuring and supporting Windows devices, Microsoft 365 and business applications.
• Supporting Active Directory administration.
• Maintaining desktops, laptops, mobile devices and associated hardware.
• Carrying out daily system health checks and monitoring backups.
• Escalating more complex issues where appropriate and seeing them through to resolution.
• Maintaining technical documentation.
• Supporting IT projects as the team continues to grow.
• Visiting other company sites when required.
• Taking part in a one week in four on-call rota, with a fixed additional payment.

What you'll need

We're looking for someone who enjoys solving problems and takes pride in delivering a great service.

• Microsoft 365 installation and configuration.
• Active Directory.
• PC hardware support.
• Basic networking concepts.
• Providing excellent customer service in a busy support environment.

Just as important is your approach. You’ll be someone who stays calm under pressure, communicates clearly, takes ownership of issues and enjoys helping people.

Salary & Benefits

• Company pension and life assurance.
• Paid on-call allowance (1 week in 4).
• Employee discounts and Cycle to Work scheme.
• Ongoing training and career development.
• Employee Assistance Programme and wellbeing support.