IT Support Analyst / Stratford-Upon-Avon

Opus Recruitment Solutions Ltd; Stratford-upon-Avon; Hybrid; GBP 35,000 - 41,000; Full time

Job summary

A leading environmental compliance provider is seeking an IT Support Analyst to deliver exceptional support to their staff in Stratford-Upon-Avon. You will diagnose IT issues, collaborate on technical projects, and ensure compliance with cybersecurity standards. This role offers a hybrid working model and various benefits including enhanced holidays and private medical insurance.

Benefits

Hybrid working

Enhanced holidays

Private medical insurance

Subsidised gym membership

MyPerks discounts

Qualifications

• 4+ years of IT support experience.
• Proactive communicator working with technical and non-technical teams.

Responsibilities

• Provide exceptional end-user support for up to 400 staff.
• Diagnose and resolve IT issues within agreed SLAs.
• Champion cybersecurity and contribute to ISO 27001 compliance.

Skills

Troubleshooting

Communication

Tools

Azure

Active Directory

Windows Server

ServiceNow

Job description

IT Support Analyst / Stratford-Upon-Avon

Are you a tech-savvy problem-solver with a passion for delivering top-notch IT support? We’ve partnered with the UK’s leading provider of environmental compliance and data management services who are seeking anIT Support Analystto join their team.

What You’ll Do:

• Be the go-to for up to 400 staff, providing exceptional end-user support alongside their team.
• Diagnose and resolve IT issues, ensuring seamless service delivery within agreed SLAs.
• Collaborate on exciting technical projects, maintain infrastructure, and support their Microsoft stack (Azure, Active Directory, Windows Server, and more).
• Champion cybersecurity, contribute to ISO 27001 compliance, and support business continuity efforts.
• Coach and guide juniors to success while driving innovation in IT processes.
• Be comfortable working on Service Desk and dealing with tickets and process to a timely manner.

Who You Are:

• You bring 4+ years of IT support experience with strong troubleshooting skills.
• You’re a proactive, organised communicator who loves working with both technical and non-technical teams.
• Familiarity with Microsoft technologies (Azure, Intune, M365, Teams) is a big plus.
• SQL, Endpoint and ServiceNow experience is a bonus.
• Network and infrastructure exposure is also a bonus.

Benefits:

• £35,000 salary
• Hybrid working to their Stratford-Upon-Avon office (4 days in, Fridays from home)
• Up to 10% bonus
• Enhanced holidays (buy/sell up to 10 days
• Private medical insurance
• Subsidised gym membership
• MyPerks discounts.

Is this role of interest? Or know someone that might be a good fit? Please send over a CV to [e-mail] or apply below.