IT Solutions Engineer — Field & Remote Support Specialist

Emplyfy; Burgh Heath; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days paid holiday annually

Competitive salary

Job summary

Emplyfy is seeking an experienced Technical Support Specialist for an international high-tech MSP delivering IT support to recognised businesses. The role combines customer interaction, technical troubleshooting and on-site work at client locations.

Key responsibilities include handling incidents via the service desk, attending customer sites, maintaining documentation and ensuring SLA adherence, with a salary of £30,000–£40,000 and 40 days holiday.

Qualifications

• 5+ years of experience in IT support or similar role.
• Proven knowledge of Microsoft 365 suite components and administration.
• Experience with network basics, Windows Server and cloud services.

Responsibilities

• Provide customers with responsive and professional technical assistance.
• Attend customer sites to resolve issues and perform installations/maintenance.
• Manage incidents and service requests through the Service Desk.
• Keep customers informed and meet SLA requirements.
• Escalate high-priority issues to Management.
• Review workloads and priorities to meet business objectives.
• Monitor systems to ensure compliance with standards.
• Install, configure, test, maintain and repair IT hardware/software.
• Document technical activity and unresolved work.
• Handle urgent incidents both remotely and on-site.

Skills

Customer service

Problem solving

Communication

Teamwork

Independent work

Technical aptitude

Tools

Microsoft 365

SharePoint

Teams

OneDrive

Azure

Intune

RMM solutions

Job description

Emplyfy is seeking an experienced Technical Support Specialist for an international high-tech MSP delivering IT support to recognised businesses. The role combines customer interaction, technical troubleshooting and on-site work at client locations.

Key responsibilities include handling incidents via the service desk, attending customer sites, maintaining documentation and ensuring SLA adherence, with a salary of £30,000–£40,000 and 40 days holiday.