IT Smart Technology Apprentice

Back To Work; Newcastle upon Tyne; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Apprenticeship qualification

Job summary

Back To Work in the North East is seeking an IT Smart Technology Apprentice to gain hands-on skills in smart technologies, networking, IT systems, and connected digital infrastructure while working with experienced engineers.

You will install, configure, and maintain smart technology solutions across diverse environments and progress towards a recognised apprenticeship qualification. This role suits someone who loves technology, problem-solving, and building a long-term career.

Qualifications

• Genuine interest in IT, technology, networking, or smart systems.
• Good communication and customer service skills.
• Strong willingness to learn and develop new skills.
• Able to work effectively as part of a team.
• Good attention to detail.
• Basic understanding of computer systems and technology.

Responsibilities

• Assist with installation and configuration of smart technology devices and systems.
• Support deployment of connected technologies and digital infrastructure.
• Help set up and maintain wired and wireless networks.
• Carry out basic fault-finding and troubleshooting activities.
• Support software and hardware upgrades.
• Learn how to monitor network performance and system functionality.
• Assist with customer support activities and respond to technical queries.
• Maintain accurate records of installations, maintenance activities, and project progress.
• Follow company procedures relating to health and safety, data security, and quality standards.
• Work alongside experienced engineers on live projects across the North East region.

Skills

Interest in IT

Networking basics

Team collaboration

Customer service

Job description

We are looking for an enthusiastic and motivated IT Smart Technology Apprentice to join our growing team in the North East. This is an exciting opportunity to develop hands‑on skills in smart technologies, networking, IT systems, and connected digital infrastructure while working alongside experienced engineers and technology specialists.

You will gain practical experience installing, configuring, and maintaining smart technology solutions across a variety of environments, whilst working towards a recognised apprenticeship qualification.

This role is ideal for someone with a passion for technology who enjoys problem‑solving and wants to build a long‑term career in the rapidly expanding smart technology sector.

Key responsibilities

• Assist with the installation and configuration of smart technology devices and systems.
• Support the deployment of connected technologies and digital infrastructure.
• Help set up and maintain wired and wireless networks.
• Carry out basic fault‑finding and troubleshooting activities.
• Support software and hardware upgrades.
• Learn how to monitor network performance and system functionality.
• Assist with customer support activities and respond to technical queries.
• Maintain accurate records of installations, maintenance activities, and project progress.
• Follow company procedures relating to health and safety, data security, and quality standards.
• Work alongside experienced engineers on live projects across the North East region.

Candidate Requirements

Essential

• Genuine interest in IT, technology, networking, or smart systems.
• Good communication and customer service skills.
• Strong willingness to learn and develop new skills.
• Able to work effectively as part of a team.
• Good attention to detail.
• Basic understanding of computer systems and technology.

Personal Qualities

We are looking for someone who is:

• Curious and eager to learn.
• Reliable and punctual.
• Professional in their approach.
• Organised and methodical.
• Positive and proactive