Service Design & Transition Manager

Peaple Talent

Bristol

On-site

GBP 52,200 - 63,800

Full time

14 days+

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Benefits offered by this job

Private Medical Insurance

Income Protection

Life assurance

Job summary

A leading recruitment firm is seeking a Service Design and Transition Manager based in Bristol to apply ITIL principles and lead service design initiatives. This mid-senior level role offers a salary of up to £58,000 with benefits like private medical insurance and income protection. Join a reputable law practice committed to innovation and employee growth.

Qualifications

Experience managing projects that deliver service design and transition.
Hands-on experience applying ITIL principles.
Experience maintaining service catalogues and knowledge bases.

Responsibilities

Defining service levels and ensuring teams can meet them.
Embedding service design into projects with Change & Transformation.
Maintaining the ITS service catalogue.

Skills

Project management

ITIL principles

Service catalogue maintenance

Knowledge of enterprise applications

Contract review

Education

ITIL v4 Foundation certification

Job description

Overview

This range is provided by Peaple Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Peaple Talent

Job Title: Service Design and Transition Manager

Location: Bristol (3 days onsite)

Salary: up to £58,000

Role overview

We are supporting a Bristol based legal practice who are looking to onboard a Service Design and Transition Manager. You’ll lead best practice, collaboration, and continuous improvement, applying ITIL principles throughout the service lifecycle.

With a sterling reputation, diverse practice areas, and a commitment to innovation, they offer a unique platform for your career growth. Our client has continuously won numerous awards around best culture, best practice and company of the year in their industry. They put employees at the heart of their business model, offering ongoing support and development programmes for you to succeed.

The Role

Defining service levels and making sure internal teams and suppliers can meet them.
Working with Change & Transformation to embed service design into projects and keep a clear view of all work.
Keep the ITS service catalogue up to date and ensure all documentation is created, maintained, and stored correctly.
Work with teams to retire or decommission outdated products, services, and components.

The Candidate

Experience managing projects that deliver service design and transition.
ITIL v4 Foundation certified, with hands-on experience applying ITIL principles.
Experience maintaining service catalogues and knowledge bases.
Knowledge of enterprise-level applications and their support models.
Experience reviewing contracts, service packages and SLAs.

Package

Base salary: up to £58,000