IT Service Transition Lead

Click Digital; Trafford; Hybrid; GBP 57,000 - 61,000; Full time

Benefits offered by this job

Hybrid work

Office in Manchester

35-hour work week

Benefits

Job summary

Click Digital in Manchester is seeking an experienced IT Service Transition Lead to join our enterprise IT team on a 24 month fixed term contract. The role covers multi-project transitions, ensuring new services are ready for live operation.

You will own go-live readiness, manage risks, and collaborate with project managers, IT operations and suppliers. ITIL Foundation is required; Practitioner or higher desirable, with a 35-hour week and hybrid work.

Qualifications

• Strong, proven Service Transition experience - not purely BAU Service Management.
• Excellent stakeholder management and communication skills.
• Experience managing complex, cross-functional IT transitions.
• Strong understanding of ITIL / ITSM environments.
• ITIL Foundation required; Practitioner or higher desirable.

Responsibilities

• Lead Service Transition across multiple projects and programmes.
• Own service acceptance, go-live readiness and handover into support.
• Work closely with Project/Programme Managers, IT Operations, suppliers and senior stakeholders.
• Identify and manage transition risks, issues and dependencies.
• Lead Go-Live Readiness and Acceptance into Service checkpoints.
• Ensure documentation, knowledge transfer and support arrangements are in place.
• Help improve and mature Service Transition processes and governance.

Skills

Service Transition

Stakeholder management

ITIL/ITSM

Cross-functional coordination

Education

ITIL Foundation

Tools

MS Teams

Job description

IT Service Transition Lead | 24 Month Fixed Term Contract | Hybrid / Manchester (min 2 days in the office) | £57,000-£60,700 + benefits | ASAP start

We're looking for an experienced Service Transition Lead to join a maturing, enterprise level IT Service Transition function within a large, complex and highly regulated organisation.

This is a hands on role working across major technology programmes, ensuring new and changed services are ready, supportable and successfully transitioned into live operation.

The role:

• Lead Service Transition across multiple projects and programmes.


• Own service acceptance, go-live readiness and handover into support.


• Work closely with Project/Programme Managers, IT Operations, suppliers and senior stakeholders.


• Identify and manage transition risks, issues and dependencies.


• Lead Go-Live Readiness and Acceptance into Service checkpoints.


• Ensure documentation, knowledge transfer and support arrangements are in place.


• Help improve and mature Service Transition processes and governance.

To apply you should have the following:

• Strong, proven Service Transition experience - not purely BAU Service Management.


• Excellent stakeholder management and communication skills.


• Experience managing complex, cross-functional IT transitions.


• Strong understanding of ITIL / ITSM environments.


• ITIL Foundation required; Practitioner or higher desirable.


• Experience of managed service implementations would be highly beneficial.


• A pragmatic, collaborative approach with the confidence to challenge and improve.

This is a great opportunity for a Service Transition professional who wants to make a genuine impact and help shape a maturing function.

Salary range of £57,000 - £60,700

24 month fixed term contract (FTC)

Hybrid working (min two days Manchester City Centre office)

35 hour working week + other excellent benefits

Opportunity to shape and improve IT Service Transition within a collaborative Enterprise Technology team.

2 stage interview process - MS Teams & F2F in Manchester