IT Service Performance Analyst – Insight & Improvement

SSE PLC; Portsmouth; Hybrid; GBP 51,000 - 61,000; Full time

Benefits offered by this job

Private healthcare discounts

Cycle to Work scheme

Family entitlements and leave

Job summary

SSE PLC is seeking an Analyst to join a team delivering a Service Management framework and practical insights across the value chain. You will turn performance data into actionable insights to support decisions, improvements and digital experiences.

You will identify information sources, analyse trends, coordinate inputs and track actions, enabling cross-team understanding within communities of practice and governance forums. Strong communication and collaboration are essential.

Qualifications

• Understanding of service management and how value is delivered across multiple teams and functions.
• Experience using quantitative and qualitative information to understand performance and drive improvements.
• Ability to work independently within a team and prioritise workload using agile planning methods.
• Ability to collaborate with diverse stakeholders across the business.
• Strong written, verbal and facilitation skills to explain insights clearly.

Responsibilities

• Identify service performance information needs and align reporting requirements for an integrated reporting roadmap.
• Plan, prioritise and deliver regular trend-based analysis with clear reports for various governance forums.
• Interpret analysis outputs with stakeholders to identify issues, assess risks and shape improvement actions.
• Track performance trends and improvement activity, presenting progress and evidence through governance forums.
• Support wider service strategy and performance activity including governance, reporting quality and engagement content.

Skills

Service management

Data analysis

Agile working

Stakeholder collaboration

Communication & facilitation

Job description

SSE PLC is seeking an Analyst to join a team delivering a Service Management framework and practical insights across the value chain. You will turn performance data into actionable insights to support decisions, improvements and digital experiences.

You will identify information sources, analyse trends, coordinate inputs and track actions, enabling cross-team understanding within communities of practice and governance forums. Strong communication and collaboration are essential.