Analyst (IT Service Performance)

SSE plc; United Kingdom; Hybrid; GBP 51,000 - 61,000; Full time

Benefits offered by this job

Private healthcare discounts

Gym memberships discounts

Online GP access

Cycle to Work scheme

Maternity/adoption pay

Paternity leave

Job summary

SSE plc IT division seeks an Analyst to design, deliver a Service Management framework and turn performance data into practical insight for decision-making and digital experience improvements.

You will identify information sources, analyse trends, prepare reporting inputs, coordinate contributions, track actions and support communities of practice across the organisation. This is a permanent, full-time role with flexible locations and a strong benefits package.

Qualifications

• Understanding of service management principles and value delivery across teams.
• Experience using quantitative and qualitative information to interpret performance and drive improvements.
• Ability to work independently within a team and prioritise workload in an agile environment.
• Ability to collaborate with diverse stakeholders and teams across the business.
• Strong written, verbal and facilitation skills to explain insights and support decisions.

Responsibilities

• Performance Information Identification: identify reporting needs and roadmap for integrated service performance reporting.
• Performance Analysis & Reporting: deliver trend-based analysis with clear reports for different audiences.
• Actionable Insight: interpret outputs, identify issues and shape improvement actions.
• Performance Tracking & Monitoring: track trends, present progress and evidence in governance forums.
• Wider Service Strategy & Performance Activity: support governance, inputs, and engagement content across practice communities.

Skills

Service management

Data analysis

Qualitative analysis

Agile planning

Stakeholder collaboration

Facilitation

Job description

Base Location: You'll be expected to spend 50% of your working week in one of the following locations: Reading, Havant, Glasgow or Perth

Salary: £50,964 - £60,899 + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

The role

This role forms part of a team that designs, develops and delivers a Service Management framework, with a focus on enhancing the end-to-end service value chain.

As an Analyst, you will help turn service performance information from key points across the value chain into clear, practical insight that supports decision-making, continual improvement, and an improved digital experience.

You will help identify information sources, analyse trends, prepare reporting inputs, co-ordinate contributions, track actions, and support shared understanding across teams and communities of practice.

You will

• Performance Information Identification: Identify service performance information needs, align reporting requirements and support a roadmap for integrated Service Performance reporting.
• Performance Analysis & Reporting: Plan, prioritise and deliver regular and targeted trend-based analysis, preparing clear reports and communications for different audiences and governance forums.
• Actionable Insight: Work with stakeholders to interpret analysis outputs, identify issues, assess risks and shape clear improvement actions.
• Performance Tracking & Monitoring: Track performance trends and improvement activity, presenting progress, outcomes and supporting evidence through appropriate governance forums.
• Wider Service Strategy & Performance Activity: Support wider activity, including tracking actions, co-ordinating inputs, supporting communities of practice, contributing to governance forums, supporting reporting quality and preparing engagement content.

You have

• An understanding of service management principles, with an appreciation of how value is delivered across multiple teams and functions.

• Experience using quantitative and qualitative information to understand performance, draw practical conclusions and support practical improvement.
• While part of a team, the ability to work independently and prioritise own workload, utilising agile methods to approach work planning and execution
• Ability to work collaboratively with diverse stakeholders and team members across the broader business
• Strong written, verbal and facilitation skills, with the ability to explain insight clearly and support stakeholder decision‑making.

About SSE

SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plansees us investing £33bn in critical electricity infrastructure across the five years to 2030.

Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world. They provide expertise, advice and day‑to‑day support in emerging technologies, data and analytics, cyber security and more.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact [e-mail] / 01738 344049 to discuss how we can support you.

If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.