IT Service Governance and Advocacy Lead

AVEVA; Cambridge; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global software company is seeking an IT Service Governance and Advocacy Lead to manage IT services and promote effective communications across the organization. The role requires excellent communication skills, SharePoint management experience, and the ability to collaborate across functions. This position offers a hybrid working model with flexible benefits and a commitment to inclusivity.

Benefits

Flexible benefits fund

28 days annual leave plus bank holidays

Private medical insurance

Education assistance program

Qualifications

• Excellent Communication and presentation skills.
• Experienced in writing technical communications and providing quality reviews.
• Ability to coach teams in communications best practice.
• Adept in cross-functional collaboration.
• SharePoint creation and management experience.

Responsibilities

• Manage and maintain the IT Services Inventory.
• Prepare reporting of IT Service KPIs to IT Leadership Team.
• Governance and ownership of SharePoint for IT.
• Prepare and maintain the content of the IT pages on the Intranet.

Skills

Excellent Communication and presentation skills

Experienced in writing technical communications

Ability to coach teams

Adept in cross-functional collaboration

SharePoint creation and management experience

Education

Degree educated preferred

Job description

Overview

AVEVA is creating software trusted by over 90% of leading industrial companies.

Job Title: IT Service Governance and Advocacy Lead

Location: Cambridge / London

Employment Type: Full-time, Hybrid

The job

The role is the custodian of the IT Services Catalogue, owner of the Operating Model for IT Service Governance and Performance, and active promoter of IT services across the AVEVA Group. An enabling responsibility is to govern and quality check all IT communications and manage the structure of IT SharePoint, and the content / presence of our IT intranet pages (OneSpace).

Key responsibilities

IT Service Governance

• Manage and maintain the IT Services Inventory
• Ensure up to date ownership and KPIs definition of each IT Service
• Prepare reporting of IT Service KPIs to IT Leadership Team and Executive Leadership
• Support the creation and maintenance of clear Operating Models for key IT Services
• Maintain the IT Organization Chart
• Maintain and publish an 18-month rolling view of the IT Cadence
• Facilitate leadership presentations as necessary
• Governance and ownership of SharePoint for IT so it remains relevant
• Regular review and governance of IT Intranet (OneSpace)
• Manage new joiner pages and information hub for IT including new joiner Induction Pack

IT Service Advocacy

• Prepare and maintain the content of the IT pages on the Intranet (OneSpace)
• Be a brand ambassador for IT, presenting a clear and positive brand image for IT
• Govern IT operational messaging by
  • Setting the IT messaging Operating Model with clear protocols
  • Control access and configuration of the IT Communications Mailbox
  • Perform quality reviews of communications (Projects, IT Services, Incidents etc)
• Prepare IT Leadership (ITLT) messaging (outside of Employee Communications team's remit)
  • Support and prepare ITLT messaging through Café Corner (Viva Engage site)
  • Provide feedback loop to ITLT from IT employees from Café Corner and other sources
  • Ensure continuity of key links to IT Sharepoint site
  • IT Office Newsletter
  • Support ITLT response to Peakon survey
• Support IT Leadership by acting as the primary point of contact for
  • Employee Communications
    • Input content into IT All Hands Calls
    • Propose content for Employee Communications, e.g. all employee newsletters
  • ESG (Environmental, Social and Governance) Team
    • Technology Amnesty metrics
    • Report KPIs metrics affecting feeding LTIP to ITLT

Essential requirements

• Excellent Communication and presentation skills
• Experienced in writing technical communications and providing quality reviews
• Ability to coach teams in communications best practice
• Adept in cross-functional collaboration
• SharePoint creation and management experience

Desired skills

• Degree educated preferred
• Experience of working in a global company

IT at AVEVA

Our global team of 300+ IT professionals is responsible for the systems and platforms that keep AVEVA running. By empowering our colleagues and ensuring the smooth operation of the company, we help keep the business healthy and productivity high. We also provide key support for the transformation and modernisation efforts globally.

We pride ourselves on a collaborative, inclusive and authentic culture that provides a framework allowing for autonomy, whilst always being available for support and guidance. We respect the differences that each team member brings and seek to include those perspectives in our solutions for our business functions. The energy and sense of purpose is evident when talking to team members, you will feel part of something special from the first day you join.

Find out more: https://www.aveva.com/en/about/careers/

UK Benefits

Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program.

It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.

Find out more: aveva.com/en/about/careers/benefits/

Hybrid working

By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote.

Hiring process

Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.

Find out more: aveva.com/en/about/careers/hiring-process

About AVEVA

AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably.

We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/

Find out more: aveva.com/en/about/careers/

AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.