IT Service Desk Technician — First‑Line Support with Benefits

Orion Electrotech

Wytham

On-site

GBP 38,000 - 43,000

Full time

6 days ago

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Benefits offered by this job

Annual bonus

25 days annual leave

Private Medical Care

5.5% employer pension contribution

Life Insurance

Car Scheme

Job summary

Orion Electrotech is seeking an IT Service Desk Technician to be the first point of contact for users with IT problems, assisting with hardware, software, and network issues. You will diagnose and resolve problems, guide users through solutions, and manage service desk tickets within defined SLAs.

The role requires basic knowledge of Microsoft Office, Windows, Active Directory and networking concepts. A willingness to learn, work independently or with IT teams, and flexible hours are valued.

Qualifications

Experience with Microsoft Office, Windows and Active Directory.
Basic understanding of networking concepts (TCP/IP, DNS & DHCP).
Basic understanding of virtualization technologies.
Appreciation of cybersecurity principles.
Able to work independently or with IT teams.

Responsibilities

Be the first point of contact for IT issues from users.
Diagnose and resolve hardware, software and network problems.
Guide users through solutions and document tickets within SLAs.
Collaborate with other IT teams as needed.

Skills

Microsoft Office

Windows

Active Directory

Networking basics (TCP/IP, DNS, DHCP)

Virtualisation concepts

Cybersecurity principles

Independent / collaborative work

Tools

Virtualization platforms

Job description

The role requires basic knowledge of Microsoft Office, Windows, Active Directory and networking concepts. A willingness to learn, work independently or with IT teams, and flexible hours are valued.

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