IT Service Desk Technician

Orion Electrotech; Wytham; On-site; GBP 38,000 - 43,000; Full time

Benefits offered by this job

Annual bonus

25 days annual leave

Private Medical Care

5.5% employer pension contribution

Life Insurance

Car Scheme

Job summary

Orion Electrotech is seeking an IT Service Desk Technician to be the first point of contact for users with IT problems, assisting with hardware, software, and network issues. You will diagnose and resolve problems, guide users through solutions, and manage service desk tickets within defined SLAs.

The role requires basic knowledge of Microsoft Office, Windows, Active Directory and networking concepts. A willingness to learn, work independently or with IT teams, and flexible hours are valued.

Qualifications

• Experience with Microsoft Office, Windows and Active Directory.
• Basic understanding of networking concepts (TCP/IP, DNS & DHCP).
• Basic understanding of virtualization technologies.
• Appreciation of cybersecurity principles.
• Able to work independently or with IT teams.

Responsibilities

• Be the first point of contact for IT issues from users.
• Diagnose and resolve hardware, software and network problems.
• Guide users through solutions and document tickets within SLAs.
• Collaborate with other IT teams as needed.

Skills

Microsoft Office

Windows

Active Directory

Networking basics (TCP/IP, DNS, DHCP)

Virtualisation concepts

Cybersecurity principles

Independent / collaborative work

Tools

Virtualization platforms

Job description

My client was established in 2009 and is seen as a world-leading OEM across a number of Engineering industries.

As the IT Service Desk Technician, you are responsible for being the first point of contact for users experiencing any IT problems, assisting with a wide range of hardware, software, and network issues. This individual will diagnose and resolve problems, guide users through solutions, and manage service desk tickets within defined service level agreements.

What we would like from the IT Service Desk Technician:

• An open and positive character who is looking to learn new skills
• Someone who is happy to take on new tasks but can ask for help when required
• Has some experience of Microsoft Office, Windows and Active Directory
• Has a basic understanding of networking concepts such as TCP/IP, DNS & DHCP
• Has a basic understanding of virtualisation technologies and principles
• Understands the importance of cybersecurity principles and their application
• Is happy to work independently or collaborate effectively with other IT teams
• Willing to work flexibly, as workloads dictate, including out-of-hours when required

What we offer the IT Service Desk Technician:

• Salary between £38,000 to £43,000 doe
• Annual bonus
• 25 days annual leave Christmas shutdown
• Private Medical Care
• 5.5% employer pension contribution and uncapped for the employee
• Life Insurance
• Car Scheme