Service Desk Analyst - ICT Support (Flexible)

Transformation Unit; Norwich; Hybrid; GBP 28,000 - 31,000; Full time

Benefits offered by this job

In-house training

Career progression

Annual leave 27-33 days

NHS discounts

Job summary

Norfolk and Suffolk NHS Foundation Trust is seeking a Service Desk Analyst (Band 4) to be the first point of contact for Digital Service users. You will handle telephone calls and live chats, manage service requests, and contribute to knowledge and configuration management.

The role requires CompTIA ITF+ and A+ qualifications, with experience in Windows environments and ICT hardware support. Normal duties include supporting NHS digital services, with a 37.5-hour week and flexibility for on-site

Qualifications

• Proven ability to resolve computer or device issues.
• Experience providing ICT hardware support.
• Strong knowledge of Microsoft Windows.

Responsibilities

• Telephone calls and live chat handling as first point of contact.
• Service request management and workflow intake.
• Knowledge management and documentation.
• Service asset and configuration management.
• Contribute to continual service improvement plans.

Skills

Customer Service Skills

ICT Troubleshooting

Education

CompTIA IT Fundamentals (ITF+)

CompTIA A+

Job description

Norfolk and Suffolk NHS Foundation Trust is seeking a Service Desk Analyst (Band 4) to be the first point of contact for Digital Service users. You will handle telephone calls and live chats, manage service requests, and contribute to knowledge and configuration management.

The role requires CompTIA ITF+ and A+ qualifications, with experience in Windows environments and ICT hardware support. Normal duties include supporting NHS digital services, with a 37.5-hour week and flexibility for on-site