Frontline IT Service Desk Technician – Band 4 NHS

Ashford and St. Peter's Hospitals NHS Foundation Trust; Chertsey; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

NHS pension scheme

NHS discounts

On-site childcare

Professional development

Job summary

Ashford and St Peters Hospitals NHS Foundation Trust is seeking a Digital Service Desk Technician (Band 4) to join the proactive team on a full-time, on-site basis. You will provide first-line IT support to Trust staff across multiple sites, handling incidents via phone, in person, and remote access.

You will work with Windows 10/11 and Microsoft 365, develop skills with senior engineers, and contribute to a high-quality frontline service while embracing continuous professional development and

Qualifications

• Educated to at least HNC level, or equivalent qualifications or workplace experience.
• Working towards IT qualifications such as MCSE, CompTIA A+, or City & Guilds IT Practitioners Certificate.
• ITIL qualifications or experience or similar service management standards.

Responsibilities

• Provide first point of contact IT support for Trust staff by phone or in person.
• Resolve issues or escalate to senior staff or national helpdesk systems as needed.
• Assist with application problems, hardware faults, network issues, and training needs.
• Use Remote Assistance to support user devices when needed.
• Work as part of a team within ASPH IT Department to deliver a high quality frontline service.

Skills

Telephone support

Analytical skills

Problem solving

Communication

Education

HNC level or equivalent

IT qualifications (MCSE / CompTIA A+ / City & Guilds IT Practitioners)

ITIL qualifications or experience

Tools

Service desk tools

Job description

Ashford and St Peters Hospitals NHS Foundation Trust is seeking a Digital Service Desk Technician (Band 4) to join the proactive team on a full-time, on-site basis. You will provide first-line IT support to Trust staff across multiple sites, handling incidents via phone, in person, and remote access.

You will work with Windows 10/11 and Microsoft 365, develop skills with senior engineers, and contribute to a high-quality frontline service while embracing continuous professional development and