IT Service Desk Technician

AMVIA Limited; Sheffield; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Birthdays off

Gym/Health club membership

Modern office in Sheffield

Career progression

Supportive team culture

Job summary

Amvia Limited, based in Sheffield, is hiring a Service Desk Technician to support IT and telecoms for local clients from our office in Sheffield City Centre.

The role requires strong root-cause analysis, clear English communication, ticketing and MS Office skills, and a good grasp of TCP/IP networking, Windows and macOS.

We offer 20 days leave plus bank holidays, out-of-hours rotation, and a supportive team in a modern office.

Qualifications

• Strong root-cause analysis to resolve issues
• Fluent English verbal and written communication
• Experience handling tickets via portal or email
• Proficiency with Windows and Mac operating systems
• Knowledge of TCP/IP networking a must

Responsibilities

• Provide technical support to customers over the phone and email
• Respond to tickets via the ticketing portal and email, documenting steps taken

Skills

Root-cause analysis

English communication

Phone support

Tickets & ticketing

Windows & macOS

MS Office

Tools

MS Office

MS365 admin

Ticketing portal

Job description

Service Desk Technician IT and Telecoms

Salary: £25 30k per annum

Setting: Office-based Sheffield City Centre

Hours: Monday Friday, 08:30 to 17:30 Requirement for out-of-hours cover, 1 week out of 4, year-round

Leave: 20 days plus bank holidays

Amvia Limited specialises in providing connectivity solutions and collaboration tools to businesses, focusing on driving growth and delivering exceptional customer experiences. The company offers personalised services from initial quote through ongoing customer support, with a commitment to delivering efficient and effective solutions. With a suite of services including Connectivity, VoIP, Business Mobiles, and Microsoft 365, we aim to simplify connectivity needs and foster business growth.

We are looking for a bright and driven individual, with a want to help others and succeed in doing so, to join our service desk team. We are an MSP, dealing with many technologies that allow our clients' businesses to operate. We serve clients of all sizes and excel in providing premium service with a human touch.

If you have proven technical support experience within the IT, MSP, or telecommunications industry, and have the willingness to do well and receive brilliant career development opportunities, this could be the perfect role for you.

Essential Requirements:

• As this is a technical support role, good root-cause analysis skills are a must.
• Much of the job will involve talking to customers and suppliers over the phone you must have good English-speaking skills, good people skills, and be comfortable with speaking on the phone regularly.
• Good literacy skills (reading and writing) the bulk of our work is responding to tickets which have been raised via the ticketing portal or by email.
• Use of the full Microsoft Office Suite.
• Good understanding and working knowledge of TCP / IP, networking, and network topologies.
• Good knowledge of Windows and Mac operating systems.
• Having worked in a single IT service desk for at least 12 months.
• Good understanding of Cyber Security tools such as email filtering, content restrictions, multi-factor authentication, conditional access, and domain security (DKIM, DMARC, SFP).
• Good understanding and working knowledge of MS365 admin (Entra ID, SharePoint, Teams, Intune, Exchange).

Why Join

• Birthdays are a free holiday day.
• Gym / Health Club Membership: Your choice of fitness facility.
• Modern Office Environment: Contemporary workspace in Sheffield city centre.
• Career Progression: Clear path for advancement in a growing company.
• Supportive Team Culture: Work with passionate professionals who celebrate success.

This is an exceptional opportunity to join a forward-thinking technology company. Amvia Limited invests in our people and provides the tools, training, and support needed to excel in technology sales.