IT Support Technician

HAND Enterprise Solutions LTD.; Stone; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Annual performance bonus

25 days holiday

Company pension

Sick pay

Mental health initiatives

Social events

Job summary

HAND Enterprise Solutions LTD. is seeking an IT Support Technician to join our Stone, Staffordshire office. You will be the first point of contact for staff IT queries, ensuring systems and devices are ready for daily work and resolving issues to minimise downtime.

You will manage equipment, liaise with external IT providers, and help drive security and GDPR compliance across the business. A proactive, organised approach is essential in a growing company.

Qualifications

• Experience in IT Support/Helpdesk roles.
• Strong troubleshooting and problem-solving skills.
• Clear communication and ability to explain technical issues to non-technical users.
• Organised with ability to manage multiple tasks.

Responsibilities

• Act as the first point of contact for IT support queries from office and field-based employees.
• Troubleshoot hardware, software and system issues, taking ownership through to resolution.
• Liaise with external IT and telephony providers to resolve technical issues and support business operations.
• Manage IT equipment including laptops, tablets, mobile devices and associated hardware.
• Set up equipment and user access for new starters and coordinate the return and reset of equipment for leavers.
• Maintain an accurate inventory of IT assets across the business.
• Support IT security initiatives and assist with Cyber Essentials and GDPR compliance requirements.
• Coordinate with external partners to ensure systems, networks and applications are operating effectively.
• Research and recommend new technologies and process improvements to enhance efficiency across the business.
• Manage the ordering, recycling and maintenance of IT equipment.

Skills

IT support

Troubleshooting

Communication

Organised

Proactive

Job description

IT Support Technician Stone, Staffordshire

£27,000 - £29,000 DOE + Annual Performance Bonus

Full-Time | Office Based

This is an excellent opportunity for an enthusiastic and proactive IT professional looking to join a business where they can make a real impact and take ownership of day-to-day technology support.

Based on

Working closely with colleagues across the business, you will be the first point of contact for IT-related queries, ensuring staff have the systems, equipment and support they need to work effectively. You’ll also liaise with external IT and telecommunications providers, helping to resolve issues and support ongoing improvements across the business.

Key Responsibilities

• Act as the first point of contact for IT support queries from office and field-based employees.
• Troubleshoot hardware, software and system issues, taking ownership through to resolution.
• Liaise with external IT and telephony providers to resolve technical issues and support business operations.
• Manage IT equipment including laptops, tablets, mobile devices and associated hardware.
• Set up equipment and user access for new starters and coordinate the return and reset of equipment for leavers.
• Maintain an accurate inventory of IT assets across the business.
• Support IT security initiatives and assist with Cyber Essentials and GDPR compliance requirements.
• Coordinate with external partners to ensure systems, networks and applications are operating effectively.
• Research and recommend new technologies and process improvements to enhance efficiency across the business.
• Manage the ordering, recycling and maintenance of IT equipment.

What We’re Looking For

• Previous experience within an IT Support, IT Technician, Helpdesk or ICT Support role.
• Strong understanding of computer systems, software, hardware and mobile devices.
• Excellent problem-solving and troubleshooting skills.
• Strong communication skills with the ability to explain technical issues to non-technical users.
• Highly organised with the ability to manage multiple tasks and priorities.
• A proactive and commercially aware approach to technology and process improvement.
• Experience working with external IT providers would be advantageous.
• A willingness to learn and develop within a growing organisation.

What’s in it for You?

• Starting salary from £27k-£29K dependent on experience.
• Annual company performance-based bonus.
• 25 days holiday plus bank holidays.
• Christmas and New Year office shutdown.
• Company pension scheme.
• Company sick pay scheme.
• Mental health and wellbeing initiatives.
• Regular social events throughout the year.