IT Service Desk Technician

AMVIA; Sheffield; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Birthdays as holiday

Gym/Health Club Membership

Modern Office Environment

Career Progression

Supportive Team Culture

Job summary

Amvia Limited is seeking a Service Desk Technician to join our IT and Telecoms team in Sheffield city centre. This office-based role runs Monday to Friday, 08:30–17:30, with out-of-hours cover on a 1 week in 4 cycle, year-round. 20 days of annual leave plus bank holidays.

You will support customers and suppliers by phone and respond to tickets raised via our ticketing portal or email. Key requirements include strong English, root-cause analysis, Microsoft Office, TCP/IP networking, Windows and

Qualifications

• Proven technical support experience within IT, MSP or telecoms.
• Strong English speaking skills and excellent people skills.
• Excellent ticket handling and written communication.
• Experience with Microsoft Office Suite and MS365 admin.
• Good knowledge of TCP/IP networking, Windows and macOS.
• At least 12 months in a single IT service desk.
• Understanding of Cyber Security tools (email filtering, MFA, domain security).
• Knowledge of MS365 admin (Entra ID, SharePoint, Teams, Intune, Exchange).

Responsibilities

• Provide technical support to customers and suppliers by phone.
• Respond to support tickets via portal or email.
• Assist with Microsoft 365 and network-related issues.
• Contribute to delivering premium service with a human touch.

Skills

Root-cause analysis

Communication skills

Phone support

Ticketing software

Tools

Microsoft Office Suite

Windows

macOS

MS365 Admin

Job description

Service Desk Technician - IT and Telecoms

Salary: £25 - 30k per annum

Setting: Office-based - Sheffield City Centre

Hours: Monday - Friday, 08:30 to 17:30 - Requirement for out-of-hours cover, 1 week out of 4, year-round

Leave: 20 days plus bank holidays

Amvia Limited specialises in providing connectivity solutions and collaboration tools to businesses, focusing on driving growth and delivering exceptional customer experiences. The company offers personalised services from initial quote through ongoing customer support, with a commitment to delivering efficient and effective solutions. With a suite of services including Connectivity, VoIP, Business Mobiles, and Microsoft 365, we aim to simplify connectivity needs and foster business growth.

We are looking for a bright and driven individual, with a want to help others and succeed in doing so, to join our service desk team. We are an MSP, dealing with many technologies that allow our clients' businesses to operate. We serve clients of all sizes and excel in providing premium service with a human touch.

If you have proven technical support experience within the IT, MSP, or telecommunications industry, and have the willingness to do well and receive brilliant career development opportunities, this could be the perfect role for you.

Essential Requirements:

• As this is a technical support role, good root-cause analysis skills are a must.
• Much of the job will involve talking to customers and suppliers over the phone - you must have good English-speaking skills, good people skills, and be comfortable with speaking on the phone regularly.
• Good literacy skills (reading and writing) - the bulk of our work is responding to tickets which have been raised via the ticketing portal or by email.
• Use of the full Microsoft Office Suite.
• Good understanding and working knowledge of TCP / IP, networking, and network topologies.
• Good knowledge of Windows and Mac operating systems.
• Having worked in a single IT service desk for at least 12 months.
• Good understanding of Cyber Security tools such as email filtering, content restrictions, multi-factor authentication, conditional access, and domain security (DKIM, DMARC, SFP).
• Good understanding and working knowledge of MS365 admin (Entra ID, SharePoint, Teams, Intune, Exchange).

Considerations

If you have any experience, technical training / certifications etc. which you feel would be relevant to your application, please ensure you raise these.

Why Join

• Birthdays are a free holiday day.
• Gym / Health Club Membership: Your choice of fitness facility.
• Modern Office Environment: Contemporary workspace in Sheffield city centre.
• Career Progression: Clear path for advancement in a growing company.
• Supportive Team Culture: Work with passionate professionals who celebrate success.

This is an exceptional opportunity to join a forward-thinking technology company. Amvia Limited invests in our people and provides the tools, training, and support needed to excel in technology sales.

Apply today with an up-to-date CV.