IT Service Desk Engineer | Impactful Tech Support

Places for People; Preston; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Pension with matched contributions up

35 days annual leave with option toBuy

Cashback plan for healthcare costs

2% bonus scheme

Training and development

Employee discounts

Job summary

Places for People is seeking an enthusiastic Service Desk professional to join our IT Service Management team in the UK. You will provide first-line technical support to end users, handling incidents across phone, online, and face-to-face channels, while ensuring data security and policy compliance.

You will maintain accurate incident records, assist with knowledge sharing, and liaise with stakeholders at varying levels of experience to resolve issues promptly and professionally.

Qualifications

• Experience in a Service Desk role.
• Strong communication and stakeholder liaison.
• Proficiency with MS 365 and ITSM tools.

Responsibilities

• Provide technical support to end users via phone, online or face to face.
• Resolve IT issues and adhere to security policies.
• Maintain incident documentation and enable knowledge sharing.

Skills

Service desk experience

O365 knowledge

Communication skills

Stakeholder liaison

Tools

Jira Service Management

ServiceNow

ManageEngine

Microsoft Intune

Microsoft Entra ID

Active Directory

Job description

Places for People is seeking an enthusiastic Service Desk professional to join our IT Service Management team in the UK. You will provide first-line technical support to end users, handling incidents across phone, online, and face-to-face channels, while ensuring data security and policy compliance.

You will maintain accurate incident records, assist with knowledge sharing, and liaise with stakeholders at varying levels of experience to resolve issues promptly and professionally.