IT Service Desk Specialist — Frontline Support

UK Atomic Energy Authority; United Kingdom; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Bonus potential via performance

Pension scheme

Annual leave + holidays

Flexible working options

Disability Confident Employer

Job summary

UK Atomic Energy Authority is seeking an IT Support professional to provide 1st line helpdesk support across the organisation. You’ll be the first point of contact, assisting users with Microsoft 365, Windows, AD, networking, hardware and remote working tools.

Join a collaborative IT team, triaging incidents and service requests, and helping to resolve issues for onsite and remote users. A strong customer service ethic and knowledge of ITIL/ITSM are essential to keep systems running smoothly.

Qualifications

• A-levels or equivalent in IT or science-related subject.
• Excellent customer support skills with clear communication.
• Good knowledge of Windows 10/11 and Microsoft 365 apps.
• Experience in IT security basics and software updates.
• Experience in a service desk or end-user support environment.

Responsibilities

• Front Desk IT Service Desk support with incidents and service requests.
• Troubleshoot Windows devices and some macOS/Linux/mobile devices.
• Imaging laptops/desktops and assisting with deployments.
• Support Microsoft 365 apps including Outlook/Teams/SharePoint.
• Assist networking, printing, telecoms and remote access solutions.
• Manage IT activities through the service management tools.
• Create and maintain support procedures and knowledge articles.

Skills

ITIL/ITSM

Windows 10/11

Microsoft 365

End-user support

Hardware support

Helpdesk experience

Communication skills

Education

A-level / apprenticeship / BTEC / HNC or equivalent in IT or science-related subject

Tools

Active Directory

ITSM tool

Job description

UK Atomic Energy Authority is seeking an IT Support professional to provide 1st line helpdesk support across the organisation. You’ll be the first point of contact, assisting users with Microsoft 365, Windows, AD, networking, hardware and remote working tools.

Join a collaborative IT team, triaging incidents and service requests, and helping to resolve issues for onsite and remote users. A strong customer service ethic and knowledge of ITIL/ITSM are essential to keep systems running smoothly.