IT Service Desk Specialist - First-Time Fix Champion

Quadris Ltd; Stockport; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

25 days paid leave + Bank Holidays

Contributory Pension Scheme

Life Assurance - Death in Service Benefit (x4 annual salary)

Access to 24/7 Employee Assistance Programme

Tailored personal development plans

Free parking when office based

Environment focusing on wellbeing

Job summary

A technology services firm in Stockport is seeking a dedicated IT Support Specialist. This full-time role involves managing IT incidents and service requests, ensuring effective communication and proactive customer service. The ideal candidate has experience in IT support and a relevant IT qualification. This position provides opportunities for personal development and includes a range of employee benefits.

Qualifications

• Minimum 6 months experience working in an IT support desk environment.
• Experience in support of Virtual Desktop Environments (Citrix/Azure).
• Understanding of ITIL v4 and ISO27001 frameworks.

Responsibilities

• Deliver exceptional customer service, first time, every time.
• Troubleshoot IT issues and problem solve effectively.
• Prioritise and manage workload to ensure contractual SLA’s are met.

Skills

Passion for IT and Technology in general

Strong communication skills

Ability to work within Service Level Agreements

Highly motivated to deliver exceptional quality service

Strong organisational skills

Accurate record keeping and documentation

Effective team working

Ability to work in a fast paced environment

Education

Level 3 IT qualification or equivalent experience

Tools

PSA or CRM system (Halo/CW Manage/Freshdesk)

RMM Tool (CW Automate/Smartconnect/Ninja One)

Windows Server 2012-2022 environments

Windows 11

MS Office

Office 365

Active Directory

Job description

A technology services firm in Stockport is seeking a dedicated IT Support Specialist. This full-time role involves managing IT incidents and service requests, ensuring effective communication and proactive customer service. The ideal candidate has experience in IT support and a relevant IT qualification. This position provides opportunities for personal development and includes a range of employee benefits.