First-Line IT Service Desk Specialist

Objectway; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Challenging and progressive position within an international work environment

Job summary

A leading provider in wealth management software is seeking a First Line Client Service Desk Specialist in London or Birmingham. The role involves managing incidents and service requests, ensuring a leading customer experience, and collaborating with users and teams to resolve issues. Ideal candidates will have a degree in IT and at least one year of client-facing support experience. The company offers a challenging position within an international environment, with opportunities for growth.

Qualifications

• Minimum of 1 year’s experience in a client facing fast paced Service Desk support role.
• Proficiency using Microsoft based platform and suite of products.
• Knowledge of ITIL principles is a plus.

Responsibilities

• Managing incidents, service requests and changes in accordance with agreed service levels.
• Communicating effectively with the customer during the lifecycle of a fault.
• Closing all Incidents and Requests with agreement from the customer.

Skills

Client facing experience

Communication skills

Team player

Flexibility

Education

Degree in IT

Tools

Microsoft products

Jira

Service Now

SQL servers

Citrix

VMware

Job description

A leading provider in wealth management software is seeking a First Line Client Service Desk Specialist in London or Birmingham. The role involves managing incidents and service requests, ensuring a leading customer experience, and collaborating with users and teams to resolve issues. Ideal candidates will have a degree in IT and at least one year of client-facing support experience. The company offers a challenging position within an international environment, with opportunities for growth.