IT Service Desk Analyst

Key Group; Lancashire; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

23 days holiday

Holiday purchase scheme

Well-being Day

Charity Day

Tier 1 pension

Simply Health & Life Assurance

Supportive and innovative workplace

Job summary

Key Group is seeking an IT Service Desk Analyst to join our IT team. You will provide 1st and 2nd line support, handle issues via phone, email, and in person, and ensure timely updates to colleagues. The role supports business continuity and security across our services.

Ideal candidates will have ITIL Foundation and experience with Windows Server, Active Directory, D365, and remote support tools, with strong customer service and communication skills in a fast-paced environment.

Qualifications

• Excellent customer service and communication skills.
• Experience supporting Windows environments and common business apps.
• ITIL Foundation qualification or equivalent experience.

Responsibilities

• Provide 1st and 2nd line IT support via phone, email, and face-to-face interactions.
• Log and track IT issues, ensuring colleagues receive timely updates.
• Troubleshoot and resolve technical problems across systems.
• Collaborate with 3rd line support and external suppliers when needed.
• Assist with onboarding new starters and managing system access.
• Ensure IT security and confidentiality are upheld at all times.

Skills

Customer service

Communication

Education

ITIL Foundation qualification

Tools

Windows Server

Active Directory

MS Office

D365

Remote support tools

Job description

Key Group are looking for a Service Desk operative to add to our growing team. You will be organised, able to work under pressure and a strong team player looking for a new challenge.

Are you a tech-savvy problem solver with a passion for customer service? Join Key Group, a market-leading financial services company, as an IT Service Desk Analyst and be part of a dynamic IT team that keeps our business running smoothly.

Why Join Key Group?

Key Group has been helping people unlock a better retirement since 1998. As one of the UK's leading later-life lending specialists, we provide expert advice and innovative solutions to help customers make the most of their retirement.

Our people are at the heart of what we do, and we foster a collaborative and supportive culture where you can develop your skills and grow your career.

What You'll Do:

• Provide 1st and 2nd line IT support via phone, email, and face-to-face interactions.

• Log and track IT issues, ensuring colleagues receive timely updates.

• Troubleshoot and resolve technical problems efficiently across various systems.

• Collaborate with 3rd line support and external suppliers when needed.

• Assist with onboarding new starters and managing system access.

• Ensure IT security and confidentiality are upheld at all times.

What We're Looking For:

• Strong customer service skills with excellent communication.

• Experience in Windows Server, Active Directory, MS Office, D365, remote support tools, and more.

• ITIL Foundation qualification or equivalent experience.

• Ability to work in a fast-paced, agile environment.

Some of our benefits:

• 23 days holiday + bank holidays (rising with service)

• Additional holiday purchase scheme

• 1 Well-being Day

• 1 Charity Day

• Tier 1 pension (5% Employee, 8% Employer)

• Simply Health & Life Assurance

• A supportive and innovative workplace where you can thrive

23 days holiday plus bank holidays

Tier 1 Pension

Simply Health

Life Assurance