It Service Desk Analyst

Key Group; Rishton; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

23 days holiday + bank holidays

Holiday purchase scheme

Well-being Day

Charity Day

Pension plan

Health & Life Assurance

Job summary

Key Group invites applications for an IT Service Desk Analyst to join a fast-paced IT team supporting colleagues across the business. You will provide 1st and 2nd line support via phone, email and face-to-face interactions, troubleshoot issues, and ensure timely updates are logged.

You'll work with 3rd line support and external suppliers, assist with onboarding and system access, and uphold IT security and confidentiality at all times.

Qualifications

• Strong customer service skills with excellent communication.
• Experience with Windows Server, Active Directory, MS Office and D365.
• ITIL Foundation or equivalent experience; ability to work in a fast-paced environment.

Responsibilities

• Provide 1st and 2nd line IT support via phone, email, and face-to-face interactions.
• Log and track IT issues, ensuring colleagues receive timely updates.
• Troubleshoot and resolve technical problems efficiently across various systems.
• Collaborate with 3rd line support and external suppliers when needed.
• Assist with onboarding new starters and managing system access.
• Ensure IT security and confidentiality are upheld at all times.

Skills

Customer service

Communication

IT support

Problem solving

Teamwork

Tools

Windows Server

Active Directory

MS Office

D365

Remote support tools

Job description

We believe that helping people unlock a better retirement starts with helping everyone in our organisation unlock their true potential, and thrive.

To do that, we’re mindful of staying true to the values that make us who we are, and proud of what we do.

Are you a tech-savvy problem solver with a passion for customer service? Join Key Group, a market-leading financial services company, as an IT Service Desk Analyst and be part of a dynamic IT team that keeps our business running smoothly.

Why Join Key Group?

Key Group has been helping people unlock a better retirement since 1998. As one of the UK’s leading later-life lending specialists, we provide expert advice and innovative solutions to help customers make the most of their retirement.

Our people are at the heart of what we do, and we foster a collaborative and supportive culture where you can develop your skills and grow your career.

What You'll Do:

• Provide 1st and 2nd line IT support via phone, email, and face-to-face interactions.
• Log and track IT issues, ensuring colleagues receive timely updates.
• Troubleshoot and resolve technical problems efficiently across various systems.
• Collaborate with 3rd line support and external suppliers when needed.
• Assist with onboarding new starters and managing system access.
• Ensure IT security and confidentiality are upheld at all times.

What We're Looking For:

• Strong customer service skills with excellent communication.
• Experience in Windows Server, Active Directory, MS Office, D365, remote support tools, and more.
• ITIL Foundation qualification or equivalent experience.
• Ability to work in a fast-paced, agile environment.

Some of our benefits:

• 23 days holiday + bank holidays (rising with service)
• Additional holiday purchase scheme
• 1 Well-being Day
• 1 Charity Day
• Tier 1 pension (5% Employee, 8% Employer)
• Simply Health & Life Assurance
• A supportive and innovative workplace where you can thrive

If you're ready to take the next step in your IT career, and be part of a team that values innovation, collaboration, and career growth!