IT Service Desk Analyst: Fast-Paced Support & Onboarding

Key Group; Lancashire; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

23 days holiday

Holiday purchase scheme

Well-being Day

Charity Day

Tier 1 pension

Simply Health & Life Assurance

Supportive and innovative workplace

Job summary

Key Group is seeking an IT Service Desk Analyst to join our IT team. You will provide 1st and 2nd line support, handle issues via phone, email, and in person, and ensure timely updates to colleagues. The role supports business continuity and security across our services.

Ideal candidates will have ITIL Foundation and experience with Windows Server, Active Directory, D365, and remote support tools, with strong customer service and communication skills in a fast-paced environment.

Qualifications

• Excellent customer service and communication skills.
• Experience supporting Windows environments and common business apps.
• ITIL Foundation qualification or equivalent experience.

Responsibilities

• Provide 1st and 2nd line IT support via phone, email, and face-to-face interactions.
• Log and track IT issues, ensuring colleagues receive timely updates.
• Troubleshoot and resolve technical problems across systems.
• Collaborate with 3rd line support and external suppliers when needed.
• Assist with onboarding new starters and managing system access.
• Ensure IT security and confidentiality are upheld at all times.

Skills

Customer service

Communication

Education

ITIL Foundation qualification

Tools

Windows Server

Active Directory

MS Office

D365

Remote support tools

Job description

Key Group is seeking an IT Service Desk Analyst to join our IT team. You will provide 1st and 2nd line support, handle issues via phone, email, and in person, and ensure timely updates to colleagues. The role supports business continuity and security across our services.

Ideal candidates will have ITIL Foundation and experience with Windows Server, Active Directory, D365, and remote support tools, with strong customer service and communication skills in a fast-paced environment.