Service Desk Pro: Fast-Paced IT Support & Customer Care

Key Group; Rishton; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

23 days holiday + bank holidays

Holiday purchase scheme

Well-being Day

Charity Day

Pension plan

Health & Life Assurance

Job summary

Key Group invites applications for an IT Service Desk Analyst to join a fast-paced IT team supporting colleagues across the business. You will provide 1st and 2nd line support via phone, email and face-to-face interactions, troubleshoot issues, and ensure timely updates are logged.

You'll work with 3rd line support and external suppliers, assist with onboarding and system access, and uphold IT security and confidentiality at all times.

Qualifications

• Strong customer service skills with excellent communication.
• Experience with Windows Server, Active Directory, MS Office and D365.
• ITIL Foundation or equivalent experience; ability to work in a fast-paced environment.

Responsibilities

• Provide 1st and 2nd line IT support via phone, email, and face-to-face interactions.
• Log and track IT issues, ensuring colleagues receive timely updates.
• Troubleshoot and resolve technical problems efficiently across various systems.
• Collaborate with 3rd line support and external suppliers when needed.
• Assist with onboarding new starters and managing system access.
• Ensure IT security and confidentiality are upheld at all times.

Skills

Customer service

Communication

IT support

Problem solving

Teamwork

Tools

Windows Server

Active Directory

MS Office

D365

Remote support tools

Job description

Key Group invites applications for an IT Service Desk Analyst to join a fast-paced IT team supporting colleagues across the business. You will provide 1st and 2nd line support via phone, email and face-to-face interactions, troubleshoot issues, and ensure timely updates are logged.

You'll work with 3rd line support and external suppliers, assist with onboarding and system access, and uphold IT security and confidentiality at all times.