IT Service Desk Analyst

Key Group; Preston; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

23 days holiday

Charity Day

Supportive workplace culture

Job summary

Key Group in Preston is seeking an IT Service Desk Analyst to join our IT team, providing 1st and 2nd line support to colleagues across the business.

You will log and track issues, troubleshoot across Windows environments, and collaborate with 3rd line support and suppliers while protecting IT security and access controls. The role offers a friendly, fast-paced environment with clear progression, 23 days holiday plus bank holidays, and a Charity Day as part of our seasonal benefits.

Qualifications

• Experience delivering 1st and 2nd line IT support in a busy environment.
• Strong customer service and communication skills with a collaborative approach.
• Knowledge of Windows Server, Active Directory and MS Office.

Responsibilities

• Providing 1st and 2nd line IT support via phone, email and face-to-face interactions
• Logging and tracking IT issues, ensuring colleagues receive timely updates
• Troubleshooting and resolving technical problems across various systems
• Collaborating with 3rd line support teams and external suppliers when required
• Assisting with onboarding new starters and managing system access
• Ensuring IT security and confidentiality are upheld at all times

Skills

Customer service

Communication

Team collaboration

Tools

Windows Server

Active Directory

MS Office

D365

Remote support tools

Job description

Are you a tech-savvy problem solver with a passion for customer service?

At Key Group, we are looking for an IT Service Desk Analyst to join our dynamic IT team and play a key role in supporting colleagues across the business.

Why Join Key Group?

Since 1998, Key Group has been helping people unlock a better retirement. As one of the UK's leading later-life lending specialists, we provide expert advice and innovative solutions to help customers make the most of their retirement.

Our people are at the heart of what we do, and we foster a collaborative and supportive culture where you can develop your skills and grow your career.

What You'll Be Doing

• Providing 1st and 2nd line IT support via phone, email and face-to-face interactions
• Logging and tracking IT issues, ensuring colleagues receive timely updates
• Troubleshooting and resolving technical problems across various systems
• Collaborating with 3rd line support teams and external suppliers when required
• Assisting with onboarding new starters and managing system access
• Ensuring IT security and confidentiality are upheld at all times

What We're Looking For

• Strong customer service skills and excellent communication
• Experience with Windows Server, Active Directory, MS Office, D365, remote support tools and more
• Ability to thrive in a fast-paced, agile environment

What You'll Get

• 23 days holiday + bank holidays (rising with service)
• 1 Charity Day
• A supportive and innovative workplace where you can thrive

If you're ready to take the next step in your IT career and join a business that values innovation, collaboration and career growth, we'd love to hear from you.