IT Service Desk Engineer — Multiplatform Support

LEAP Legal Software; London Borough of Wandsworth; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Private health insurance (including)

Gym contribution

Employee Assistance Programme

Life insurance

8% pension contribution

Cycle to Work

LEAP Home program

25 days annual leave + 8 bank holidays

Volunteer day

Breakfast & snacks

Regular socials

Job summary

LEAP Legal Software is seeking an IT Support professional to respond to staff requests, troubleshoot hardware and software, and guide users on cloud tools. You will manage onboarding/offboarding, hardware installations, and AD administration, with periodic travel to multiple UK locations.

The role requires a proactive problem-solver with strong customer service, a willingness to learn, and a full UK driving licence. Join a fast-growing legaltech team delivering reliable technology to users.

Qualifications

• At least 1 year of IT experience or completion of an IT apprenticeship.
• Basic understanding of Azure Active Directory and Active Directory.
• Solid knowledge of computer hardware and basic maintenance.
• Foundational networking knowledge.
• Full UK driving licence (own vehicle preferred).
• Excellent customer service and attention to detail.
• Willingness to learn and develop IT skills.

Responsibilities

• Respond to incoming support requests via tickets, email, messaging, and walk-ins, delivering timely and high-quality assistance
• Escalate issues to appropriate team members when necessary
• Manage staff onboarding and offboarding, including new joiners, leavers, and regional transfers
• Install, upgrade, and replace daily-use hardware such as monitors, laptops, mobile devices, peripherals, and AV equipment
• Provide guidance to staff on the use of cloud-based applications including Zoom, Slack, Teams, OneDrive, SharePoint, and Monday.com
• Troubleshoot software and hardware issues across Windows, macOS, iOS, and Android platforms
• Perform Azure AD and Active Directory administration tasks, such as password resets, email alias creation, mailbox access provisioning, group assignments, and MFA resets
• Maintain server rooms and network cabinets to ensure optimal functionality and organization
• Conduct periodic visits to other office locations to support smooth daily operations
• Securely erase data from devices and prepare them for safe and compliant disposal

Skills

IT support

Azure Active Directory

Windows troubleshooting

macOS troubleshooting

iOS/Android troubleshooting

Customer service

Documentation & ticketing

Driver's license

Education

IT apprenticeship

Tools

Zoom

Slack

Teams

OneDrive

SharePoint

Monday.com

Job description

LEAP Legal Software is seeking an IT Support professional to respond to staff requests, troubleshoot hardware and software, and guide users on cloud tools. You will manage onboarding/offboarding, hardware installations, and AD administration, with periodic travel to multiple UK locations.

The role requires a proactive problem-solver with strong customer service, a willingness to learn, and a full UK driving licence. Join a fast-growing legaltech team delivering reliable technology to users.