Technology Operations Engineer

Lawfront; Ardleigh; In loco; GBP 28.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Professional development

Enterprise infrastructure exposure

Descrizione del lavoro

Lawfront in the United Kingdom is seeking a proactive Technology Operations Engineer to deliver 1st and 2nd line IT support, device deployment and deskside services within a Microsoft 365 and Windows environment. You will troubleshoot technical issues, support colleagues with day-to-day IT requirements, and contribute to technology rollouts and service improvements.

You will assist with onboarding, provisioning and asset management while enabling smooth operating performance across the business.

Competenze

• 2+ years in a Helpdesk or IT Support role.
• Experience configuring and deploying end-user devices.
• Strong knowledge of Microsoft 365 (Outlook, Teams, SharePoint).
• Familiarity with Active Directory and user account management.
• Understanding of basic networking (Wi‑Fi, VPN).
• Excellent troubleshooting and customer service skills.
• Ability to prioritise workloads and multitask.
• Full UK driving licence.

Mansioni

• Act as the first point of contact for IT support queries via phone, email, walk-up support and ticketing systems.
• Provide first-line troubleshooting and resolution for hardware, software, Microsoft 365, network and application issues.
• Log, prioritise and manage incidents and service requests in line with agreed service levels.
• Escalate complex issues to specialist support teams where required.
• Support user account administration, password resets and access requests.
• Deploy, configure and maintain laptops, desktops, mobile devices and peripherals.
• Support new starters with device provisioning, account setup and onboarding activities.
• Assist with office moves, technology rollouts, migrations and service improvement initiatives.
• Maintain accurate records of incidents, deployments, configurations and support documentation.
• Collaborate with colleagues, suppliers and stakeholders to deliver an excellent support experience.

Conoscenze

Helpdesk experience

Device deployment

Microsoft 365

Active Directory

Networking basics

Troubleshooting

Customer service

Prioritisation

Strumenti

VPN

Wi‑Fi

Laptops/Desktops deployment

Descrizione del lavoro

Lawfront is one of the UK’s most ambitious and rapidly expanding Legal Groups. Through strategic acquisition and the integration of high‑performing regional law firms, we are building a national platform that combines local excellence with the strength, investment, and innovation of a modern Legal organisation.

Our growth trajectory is significant — and accelerating. As we continue to welcome new firms into the Lawfront family, we are strengthening our central functions to ensure we deliver consistent, scalable, and best‑in‑class support across the Group.

We are seeking a proactive and customer-focused Technology Operations Engineer to deliver 1st and 2nd Line support, device deployment, and deskside services across the business. Working within a Microsoft 365 and Windows environment, you will be responsible for troubleshooting technical issues, supporting colleagues with day-to-day IT requirements, and contributing to technology rollouts and service improvements.

Key Responsibilities

• Act as the first point of contact for IT support queries via phone, email, walk-up support and ticketing systems.
• Provide first-line troubleshooting and resolution for hardware, software, Microsoft 365, network and application issue
• Log, prioritise and manage incidents and service requests in line with agreed service levels
• Escalate complex issues to specialist support teams where required.
• Support user account administration, password resets and access requests.
• Deploy, configure and maintain laptops, desktops, mobile devices and peripherals.
• Support new starters with device provisioning, account setup and onboarding activities.
• Assist with office moves, technology rollouts, migrations and service improvement initiatives.
• Maintain accurate records of incidents, deployments, configurations and support documentation.
• Collaborate with colleagues, suppliers and stakeholders to deliver an excellent support experience.

Essential

• Ideally 2+ years experience in a Helpdesk, Service Desk or IT Support role.
• Experience configuring and deploying end-user devices.
• Good knowledge of Microsoft 365, including Outlook, Teams and SharePoint.
• Familiarity with Active Directory and user account management.
• Understanding of basic networking concepts, including Wi‑Fi and VPN connectivity.
• Strong troubleshooting, communication and customer service skills.
• Ability to prioritise workloads and manage multiple tasks effectively.
• Full UK Driving Licence.

What we Offer

• Competitive salary and benefits package.
• Opportunities for professional development and certification. A collaborative and supportive team environment.
• Exposure to enterprise-level infrastructure and security operations.