IT Service Desk Engineer

LEAP Legal Software; London Borough of Wandsworth; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Private health insurance (including)

Gym contribution

Employee Assistance Programme

Life insurance

8% pension contribution

Cycle to Work

LEAP Home program

25 days annual leave + 8 bank holidays

Volunteer day

Breakfast & snacks

Regular socials

Job summary

LEAP Legal Software is seeking an IT Support professional to respond to staff requests, troubleshoot hardware and software, and guide users on cloud tools. You will manage onboarding/offboarding, hardware installations, and AD administration, with periodic travel to multiple UK locations.

The role requires a proactive problem-solver with strong customer service, a willingness to learn, and a full UK driving licence. Join a fast-growing legaltech team delivering reliable technology to users.

Qualifications

• At least 1 year of IT experience or completion of an IT apprenticeship.
• Basic understanding of Azure Active Directory and Active Directory.
• Solid knowledge of computer hardware and basic maintenance.
• Foundational networking knowledge.
• Full UK driving licence (own vehicle preferred).
• Excellent customer service and attention to detail.
• Willingness to learn and develop IT skills.

Responsibilities

• Respond to incoming support requests via tickets, email, messaging, and walk-ins, delivering timely and high-quality assistance
• Escalate issues to appropriate team members when necessary
• Manage staff onboarding and offboarding, including new joiners, leavers, and regional transfers
• Install, upgrade, and replace daily-use hardware such as monitors, laptops, mobile devices, peripherals, and AV equipment
• Provide guidance to staff on the use of cloud-based applications including Zoom, Slack, Teams, OneDrive, SharePoint, and Monday.com
• Troubleshoot software and hardware issues across Windows, macOS, iOS, and Android platforms
• Perform Azure AD and Active Directory administration tasks, such as password resets, email alias creation, mailbox access provisioning, group assignments, and MFA resets
• Maintain server rooms and network cabinets to ensure optimal functionality and organization
• Conduct periodic visits to other office locations to support smooth daily operations
• Securely erase data from devices and prepare them for safe and compliant disposal

Skills

IT support

Azure Active Directory

Windows troubleshooting

macOS troubleshooting

iOS/Android troubleshooting

Customer service

Documentation & ticketing

Driver's license

Education

IT apprenticeship

Tools

Zoom

Slack

Teams

OneDrive

SharePoint

Monday.com

Job description

• Respond to incoming support requests via tickets, email, messaging, and walk-ins, delivering timely and high-quality assistance
• Escalate issues to appropriate team members when necessary
• Manage staff onboarding and offboarding, including new joiners, leavers, and regional transfers
• Install, upgrade, and replace daily-use hardware such as monitors, laptops, mobile devices, peripherals, and AV equipment
• Provide guidance to staff on the use of cloud-based applications including Zoom, Slack, Teams, OneDrive, SharePoint, and Monday.com
• Troubleshoot software and hardware issues across Windows, macOS, iOS, and Android platforms
• Perform Azure AD and Active Directory administration tasks, such as password resets, email alias creation, mailbox access provisioning, group assignments, and MFA resets
• Maintain server rooms and network cabinets to ensure optimal functionality and organization
• Conduct periodic visits to other office locations (Bath, Cardiff, Manchester, Edinburgh, Glasgow, Dublin, Leeds, and Krakow) to support smooth daily operations

• Securely erase data from devices and prepare them for safe and compliant disposal

  At least 1 year of relevant IT experience or completion of an IT apprenticeship

• Basic understanding of Azure Active Directory and Active Directory
• Familiarity with troubleshooting across multiple platforms, including Windows, macOS, iOS, and Android
• Solid knowledge of computer hardware, with the ability to perform basic maintenance tasks such as upgrading/replacing RAM, storage, and screens
• Foundational networking knowledge
• Basic understanding of AV systems used in meeting rooms
• Full UK driving licence (own vehicle preferred)
• Eagerness to learn and continuously develop your skillset
• A strong commitment to delivering outstanding customer service
• Genuine enthusiasm for technology and its evolution

• Excellent attention to detail, especially in ticketing and documentation

  LEAP is the global leader in Legal Practice Productivity Solutions and part of ATI, one of the largest international LegalTech companies. For more than 30 years we have been developing innovative technology that helps lawyers run more efficient and profitable law firms. Our mission is simple: to help lawyers who help people. Our market‑leading software is used by more than 100,000 lawyers and legal professionals in small and medium-sized law firms worldwide. With more than 1,000 employees across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, LEAP is a fast‑growing global technology business where ambitious people thrive. The Opportunity Technology powers our growth, and our Information Systems teams play a vital role in helping our business move forward. They keep our systems running smoothly, support our people and find new ways to improve how we work. From providing reliable, up-to-date technology to using data to solve business problems and digitising everyday processes, our specialists make a practical difference across the business. Their work helps our people deliver a better service to our clients. If you enjoy solving problems, improving how people work and putting technology to practical use, join our Information Systems team and help us deliver better outcomes for our business and our clients.

What you'll get Career & Growth

• Generous professional development fund
• Support for training, learning, and career progression

Health & Wellbeing

• Private health insurance (including dental and optical)
• £80 monthly gym contribution
• Employee Assistance Programme
• Life insurance cover

Financial Benefits

• 8% employer pension contribution
• PerkBox membership with discounts and rewards
• Cycle to Work scheme
• Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence

Time off

• 25 days annual leave + 8 bank holidays
• Enhanced parental leave
• One paid volunteer day each year for a charity of your choice

Work environment

• Friendly, supportive, and driven culture
• Free healthy breakfast, light lunch, and snacks
• Regular socials