Service Desk Analyst

DGH Recruitment Limited; Saint Helier; Presencial; GBP 24 000 - 32 000; Tempo integral

Resumo da oferta

DGH Recruitment Limited is supporting a leading law firm in Jersey to appoint a Service Desk Analyst who will provide first-line IT support to users globally across systems, infrastructure and security.

You will handle incidents via phone, email and ticketing, manage accounts, maintain documentation, and collaborate with global IT teams. A minimum of one year in a similar role is expected, with experience in Windows 11, Office 365, Azure, Intune, Citrix and iManage Cloud.

Qualificações

• Ideally at least one year's experience in a similar IT support or Service Desk role.
• Experience with Windows 11, Microsoft Office 365 and Microsoft Azure Administration.
• Knowledge of Microsoft Intune, Citrix, Cisco Webex Calling and iManage Cloud.

Responsabilidades

• Provide first-line technical support for IT incidents and service requests via telephone, email and in person.
• Manage support tickets, track progress and ensure timely resolution and communication.
• Maintain user hardware, software updates, deployments and security.
• Support and administer mobile technologies for remote employees.
• Manage user accounts, including creation, amendments and deletion across IT systems.
• Maintain technical documentation and support ticket reporting and trend analysis.
• Collaborate with global IT teams to resolve technical issues and support service improvements.
• Assist with local IT projects and initiatives where required.
• Provide occasional support at other offices and work rotating shifts covering 8am–6pm.

Conhecimentos

IT support

Windows 11

Office 365

Azure

Intune

Citrix

Webex Calling

iManage Cloud

Troubleshooting

Communication

Organisation

Independent work

Learning mindset

Descrição da oferta de emprego

A fantastic opportunity has arisen for a Service Desk Analyst to join a leading law firm, providing technical support to users globally across IT systems, infrastructure and security.

Key Responsibilities

• Provide first-line technical support for IT incidents and service requests via telephone, email and in person.
• Manage support tickets, track progress and ensure timely resolution and communication.
• Maintain user hardware, software updates, deployments and security.
• Support and administer mobile technologies for remote employees.
• Manage user accounts, including creation, amendments and deletion across IT systems.
• Maintain technical documentation and support ticket reporting and trend analysis.
• Collaborate with global IT teams to resolve technical issues and support service improvements.
• Assist with local IT projects and initiatives where required.
• Provide occasional support at other offices and work rotating shifts covering 8am–6pm.

Key Experience

• Ideally at least one year's experience in a similar IT support or Service Desk role.
• Experience with Windows 11, Microsoft Office 365 and Microsoft Azure Administration.
• Knowledge of Microsoft Intune, Citrix, Cisco Webex Calling and iManage Cloud.
• Experience troubleshooting hardware, software and user account issues.
• Strong communication skills, both written and verbal.
• Excellent organisational skills with strong attention to detail.
• Ability to work independently in a fast-paced environment.
• Commitment to ongoing technical development and professional learning.