Tech Operations Engineer - 1st/2nd Line IT Support

Lawfront; Ardleigh; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Enterprise infrastructure exposure

Job summary

Lawfront in the United Kingdom is seeking a proactive Technology Operations Engineer to deliver 1st and 2nd line IT support, device deployment and deskside services within a Microsoft 365 and Windows environment. You will troubleshoot technical issues, support colleagues with day-to-day IT requirements, and contribute to technology rollouts and service improvements.

You will assist with onboarding, provisioning and asset management while enabling smooth operating performance across the business.

Qualifications

• 2+ years in a Helpdesk or IT Support role.
• Experience configuring and deploying end-user devices.
• Strong knowledge of Microsoft 365 (Outlook, Teams, SharePoint).
• Familiarity with Active Directory and user account management.
• Understanding of basic networking (Wi‑Fi, VPN).
• Excellent troubleshooting and customer service skills.
• Ability to prioritise workloads and multitask.
• Full UK driving licence.

Responsibilities

• Act as the first point of contact for IT support queries via phone, email, walk-up support and ticketing systems.
• Provide first-line troubleshooting and resolution for hardware, software, Microsoft 365, network and application issues.
• Log, prioritise and manage incidents and service requests in line with agreed service levels.
• Escalate complex issues to specialist support teams where required.
• Support user account administration, password resets and access requests.
• Deploy, configure and maintain laptops, desktops, mobile devices and peripherals.
• Support new starters with device provisioning, account setup and onboarding activities.
• Assist with office moves, technology rollouts, migrations and service improvement initiatives.
• Maintain accurate records of incidents, deployments, configurations and support documentation.
• Collaborate with colleagues, suppliers and stakeholders to deliver an excellent support experience.

Skills

Helpdesk experience

Device deployment

Microsoft 365

Active Directory

Networking basics

Troubleshooting

Customer service

Prioritisation

Tools

VPN

Wi‑Fi

Laptops/Desktops deployment

Job description

Lawfront in the United Kingdom is seeking a proactive Technology Operations Engineer to deliver 1st and 2nd line IT support, device deployment and deskside services within a Microsoft 365 and Windows environment. You will troubleshoot technical issues, support colleagues with day-to-day IT requirements, and contribute to technology rollouts and service improvements.

You will assist with onboarding, provisioning and asset management while enabling smooth operating performance across the business.