IT Service Desk Engineer - Impactful Support & Growth

Places for People; Preston; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Annual salary review

Pension with matched contributions up 

35 days annual leave (plus buy/sell)

Cashback for healthcare costs

2% bonus

Training and development

Staff discounts

Job summary

Places for People is seeking a Service Desk Analyst to provide technical support to end users, resolving IT issues via phone, online or face to face. You will adhere to security policies, maintain incident documentation and work with stakeholders across the business to ensure timely resolution.

We operate safeguarding and inclusive recruitment practices, including a DBS check as part of the role. The company offers a supportive environment with opportunities for development and flexible

Qualifications

• Experience of performing a Service Desk role.
• Knowledge of MS Products including O365.
• Experience with ITSM tools such as Jira Service Management, ServiceNow, and ManageEngine.
• Experience with technologies such as Microsoft Intune, Microsoft Entra ID, and Active Directory.
• Excellent communication skills and proven ability to liaise with a range of stakeholders.

Responsibilities

• Provide technical support to end users and resolve IT issues via phone, online or face to face.
• Adhere to policies and security procedures and maintain documentation of incidents and solutions.
• Liaise with stakeholders across the business to ensure timely resolution.

Skills

Service Desk experience

MS Office / O365 knowledge

Stakeholder communication

Tools

Jira Service Management

ServiceNow

ManageEngine

Microsoft Intune

Microsoft Entra ID

Active Directory

Job description

Places for People is seeking a Service Desk Analyst to provide technical support to end users, resolving IT issues via phone, online or face to face. You will adhere to security policies, maintain incident documentation and work with stakeholders across the business to ensure timely resolution.

We operate safeguarding and inclusive recruitment practices, including a DBS check as part of the role. The company offers a supportive environment with opportunities for development and flexible