Service Desk Analyst — Impactful IT Support & Growth

Wanstor; Greater London; Hybrid; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Generous leave

Lunch & learn

Paid development days

Volunteer days

Team events

Job summary

Wanstor, based in London, is seeking a Service Desk Analyst to join our Not for Profit team. You will be the first point of contact, triaging issues via phone and email, logging tickets, and resolving incidents within ITIL practices.

The role covers Office 365, Active Directory and Azure, with site visits in the greater London area and a focus on delivering outstanding customer service. Weekend shifts are included to support our customers.

Qualifications

• 1st line IT support experience.
• Knowledge of ITIL, incident, problem and change management.
• Experience taking ownership of stakeholders and projects.
• Desire to provide excellent, proactive customer service.
• Well organised, able to multitask and work autonomously.
• Positive and energetic attitude.
• Happy to work a variety of shifts including weekends.

Responsibilities

• Respond to client technical issues via phone and email; triage, resolve, or escalate.
• Log calls using service desk tools and ITIL processes to meet KPI targets.
• Maintain good customer relations and visit sites within the Greater London area.

Skills

IT support (1st line)

ITIL knowledge

Stakeholder ownership

Customer service

multitasking

Positive and energetic

Weekend shifts

Job description

Wanstor, based in London, is seeking a Service Desk Analyst to join our Not for Profit team. You will be the first point of contact, triaging issues via phone and email, logging tickets, and resolving incidents within ITIL practices.

The role covers Office 365, Active Directory and Azure, with site visits in the greater London area and a focus on delivering outstanding customer service. Weekend shifts are included to support our customers.