It Service Desk Engineer

Group Support Services; Lancashire; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Pension with matched contributions

35 days annual leave

Cashback for healthcare costs

Bonus scheme 2%

Training and development

Employee discounts

Job summary

Places for People is seeking an experienced Service Desk professional to provide first-line IT support across the business. You will handle incidents, liaise with stakeholders and ensure timely resolution while maintaining robust documentation.

The role requires knowledge of O365, Active Directory and ITSM tools such as Jira Service Management, ServiceNow and ManageEngine. A customer-focused mindset and strong communication are essential.

Qualifications

• Experience in a Service Desk role.
• Knowledge of MS products including O365.
• Experience with ITSM tools such as Jira Service Management, ServiceNow and ManageEngine.
• Experience with technologies such as Microsoft Intune, Microsoft Entra ID and Active Directory.
• Excellent communication skills and ability to liaise with stakeholders.

Responsibilities

• Provide technical support to end users by phone, online or in person.
• Resolve IT issues and maintain documentation of incidents and solutions.
• Adhere to security policies and protect sensitive data.

Skills

Communication

Stakeholder liaison

Customer service

O365

MS Office

Tools

Jira Service Management

ServiceNow

ManageEngine

Microsoft Intune

Microsoft Entra ID

Active Directory

Job description

As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities.

From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK.

And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.

We're looking for Colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, our Communities and each other.

Experience matters, but it's only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you.

More about the team

The Service Management team are the foundation of the IT function, responsible for delivering a high-quality front of house IT service that continuously improves the customer experience. This is an exciting time to join a growing business function and join an area which is responsible for the continually improving the delivery of IT services and performance.

More about your role

Reporting to the Service Desk Manager, you will play a key role in providing technical support to end users and resolving any IT issues which may arise. You will possess a positive attitude and be comfortable liaising with stakeholders across the wider business. This will be done over the phone, online or face to face. You will also adhere to policies and procedures as well as security protocols to ensure compliance and protect sensitive data.

In addition, you will accurately maintain documentation of incidents and solutions to facilitate efficient problem solving and knowledge sharing.

The working shifts are for this role are either 8am to 4pm or 9am to 5pm.

At Places for People, are we committed to a safe working environment so a basic DBS check is mandatory.

More about you

The ideal candidate will have a proven track record of working in a Service Desk role. You will be comfortable dealing with stakeholders at varying levels of experience and be able to resolve issues in a timely and efficient manner.

Experience & Skills

• Experience of performing a Service Desk role,
• Knowledge of MS Products including O365,
• Experience with ITSM tools such as Jira Service Management, ServiceNow, and ManageEngine.
• Experience with technologies such as Microsoft Intune, Microsoft Entra ID, and Active Directory
• Excellent communication skills and proven ability to liaise with a range of stakeholders.

The benefits

We know rewarding work deserves rewarding benefits. That's why, alongside a competitive salary, you'll have access to a package designed to support you at work and beyond.

You'll receive:

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave
• Cashback plan for healthcare costs – up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more