IT Service Desk Engineer | 1st & 2nd Line Support

Harbour Healthcare Limited; Stockport; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Harbour Healthcare Limited in Stockport is seeking an IT Service Desk Engineer to deliver high-quality technical support across a broad range of technologies, with a focus on Microsoft 365, Intune, Azure and modern device management. You will be a trusted point of contact for users, providing clear, friendly, and effective support while ensuring issues are resolved promptly.

You will handle onboarding, account creation, permissions and device setup, troubleshoot VPN and networking issues,

Responsibilities

• Provide 1st and 2nd line support across a wide range of technologies, including Microsoft 365, Azure, Intune, and networking.
• Manage daily ticket queues, resolving 20+ tickets per day while maintaining excellent service levels.
• Handle user onboarding, account creation, permissions, and device setup.
• Troubleshoot complex issues including VPN faults, VPN, and general networking problems.
• Act as a point of contact for SharePoint queries, including permissions, site creation, and guest access.
• Support project work such as laptop deployments, Windows upgrade audits, and hardware builds.
• Provide training and guidance to new starters and junior team members.
• Build strong rapport with users, ensuring they feel supported and understood.
• Maintain accurate documentation and asset records using RMM tools.

Job description

Harbour Healthcare Limited in Stockport is seeking an IT Service Desk Engineer to deliver high-quality technical support across a broad range of technologies, with a focus on Microsoft 365, Intune, Azure and modern device management. You will be a trusted point of contact for users, providing clear, friendly, and effective support while ensuring issues are resolved promptly.

You will handle onboarding, account creation, permissions and device setup, troubleshoot VPN and networking issues,