IT Service Desk Apprentice

QA; Glasgow; On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

Healthy fruit every day

Pension plan

Generous annual leave

Job summary

QA is offering an apprenticeship in facilities management support and operations. You will join the operations and support team, learning to log jobs, raise purchase orders, and become proficient in the Concept booking system.

You will support Accounts Payable using Microsoft Dynamics 365 and handle inquiries from clients and suppliers via email, phone, and in person. The role focuses on building communication skills, teamwork, and independent work habits while contributing to project tenders

Qualifications

• PC skills to be taught during apprenticeship.
• Ability to work independently and as part of a team.
• Excellent communication skills are essential.

Responsibilities

• Log jobs in the booking system and manage purchase orders.
• Provide digital support for Accounts Payable within Dynamics 365.
• Serve as first point of contact for customers and stakeholders, using MS Teams and shared drives.

Skills

PC literacy

Teamwork

Communication

Tools

Microsoft Dynamics 365 Finance & Operations

Microsoft Teams

Job description

OCS are growing at rapid pace! Join the Future of Facilities Management now!

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About the role:

It is such an exciting time to be part of the organisation as they enter a massive period of growth and aim to add an apprentice to their operations and support team. The company already hold a rich history of developing apprentices and supporting them in growing within their professional career. They offer young people the support, flexibility and expertise to be a success within the facilities management field.

Responsibilities:

• Tech-savvy tasks: Get hands-on with our job booking system, Concept. You’ll log jobs, raise purchase orders, and become a superuser by the end of your apprenticeship.

• Problem-solving pro: Provide digital support to Accounts Payable using Microsoft Dynamics 365 Finance & Operations (ERP financial suite) resolving supplier invoice queries and ensuring the invoicing process runs like clockwork.

• Be the go-to person: You’ll be the first point of contact for customers and stakeholders at OCS. Managing Microsoft packages, Teams and shared drive to access internal documents and applications. Handling inquiries in person, via email, and on the phone. Your role is crucial in ensuring smooth communication between clients, management, and the supply chain.

• Project powerhouse: Support the project team through estimating and tender processes, helping to deliver maintenance projects across the estate.

• Efficiency expert: Work proactively to reduce the current level and aging of delegated contract’s work-in-progress (WIP) and chase supplier invoices to ensure timely invoicing.

Desirable skills:

• PC skills – although these will be taught during your apprenticeship.

• Ability to work independently and as part of a team.

• Excellent communication skills.

Working hours:

37.5 hours per week, Monday to Friday, 8am - 4:30pm.

Benefits:

• Healthy perks: Fresh fruit every day.

• Financial security: Pension plan.

• Time off: Generous annual leave.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.