IT Support Apprentice

QA; Abingdon; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Salary increase

Group Life Policy

Profit share after apprenticeship

Job summary

QA is offering an IT Apprenticeship in Abingdon, with a small, dedicated IT team and a named mentor. You will gain real-world skills by supporting clients, installing and building bespoke systems, and handling daily IT tasks and service desk requests.

The programme requires 3 GCSEs (incl. Maths and English) and a willingness to learn; a driving licence is ideal. Working week is Monday to Friday, 9:00–17:30, with salary progression and added benefits.

Qualifications

• GCSEs (or equivalent) with Math and English at grade 3+ (D).
• No higher-level qualification in a similar subject required.
• Willingness to learn and develop IT skills on the job.

Responsibilities

• Provide IT support and assist with installations for new and existing clients.
• Support with building bespoke computer systems and servers and offer remote help.
• Handle daily service desk requests and contribute to maintenance tasks.
• Develop social media strategies with the team to increase website traffic.

Skills

Communication

Customer service

Urgent requests

Attention to detail

Follow instructions

Teamwork

Help seeking

Can-do attitude

Professionalism

Flexibility

Driving licence

Education

GCSEs required

Maths and English GCSEs

Job description

Since 1993, Aegis have been providing IT services nationwide. From IP telephony, Cloud services, Infrastructure, to advanced intrusion prevention systems and security, they ensure businesses run as smoothly, and as securely as possible.

They take on numerous apprentices a year in which they progress internally and become highly successful. As they gain exposure to many areas of tech they have the ability to choose a career path depending on what they enjoy the most.

About the role:

The apprentice will be part of a small, dedicated, IT team, working closely with other engineers and reporting to their dedicated mentor.

• Providing IT support and assisting with installations for new and existing client bases.

• Building bespoke computer systems and servers, offering telephone technical support, remote support, network installations and call-out support.

• Undertaking internal company procedures e.g. Daily Backup checks, quarterly maintenance tasks etc.

• Driver advised due to office location

Responsibilities:

• Working in conjunction with the IT Manager and the support team.

• Working alongside the IT Manager on the applications, telephony, infrastructure and systems so they meet current and future needs.

• Supporting the IT Manager in handling the day-to-day user requests from service desk system, ticketing & installations and upgrades.

• Developing social media strategies with the team to gain a bigger following in order to increase traffic to the website.

The training programme is designed to provide real-world skills using the most recent IT technologies to transform individuals into highly skilled IT Apprentices.

Desirable skills:

• Good communication/telephone skills.

• Being prepared to provide the highest level of customer service to our customers.

• Ability to recognise and respond to urgent customer requests.

• Attention to detail.

• Ability to follow instructions.

• Working well alone as well as in a team.

• Never being afraid to ask for help.

• Personable with a willingness to learn and a can-do attitude is essential.

• Professional approach.

• Having a flexible approach to work (be able to undertake other duties).

• Ideally, the successful candidate will need a driving licence.

The entry requirements for this programme are as follows:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Working week: Monday to Friday, 9am - 5:30pm.

Benefits:

• £2,000 salary increase available while on programme based on performance
• Automatic enrolment into the company's Group Life Policy.
• After 12 months and subject to successful completion of apprenticeship, the apprentice will benefit from the companies profit share.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.