IT Support Apprentice

QA; Badger's Mount; Hybrid; GBP 16,000 - 20,000; Full time

Benefits offered by this job

Annual leave 25 days

Christmas closure leave

Volunteering leave

Flexible working

Wellbeing grant

Employee assistance programme

Social events

Discount vouchers

Job summary

QA Apprenticeships in Sevenoaks, Kent, is offering a Technology Support apprenticeship. You will deliver Service Desk support, assist with on‑premise and cloud infrastructure, and help users maximise IT tools including Microsoft 365 and AI features.

Entry requires GCSEs, with Maths and English at grade 3 or above. Hybrid working with 37 hours per week and an emphasis on developing technical skills in a supportive team environment.

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.

Responsibilities

• Provide excellent customer service by responding to and resolving service desk incidents, requests and queries.
• Support monitoring, maintenance and administration of on-premise and cloud infrastructure.
• Assist users to make effective use of IT systems, including Microsoft 365 and Generative AI.
• Support IT projects and change activities with technical and administrative tasks.
• Maintain accurate records for asset management and configuration management.
• Support data management and information security across IT systems.
• Assist with setup of IT hardware and devices.

Skills

Attention to detail

Technical curiosity

Windows & AD

Microsoft 365

English communication

AI awareness

Education

GCSEs (4+)

GCSE Maths & English (3+)

No higher existing qualification

Tools

Microsoft Windows

Active Directory

Job description

At West Kent we are passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. We have an exceptional reputation for providing quality homes and excellent community services across Kent.

We are highly successful, deliver on our promises, are committed to Kent and our communities and we want to do even more.

About the role:

As a member of the Technology Support Team, you will proactively deliver Service Desk and support services that help West Kent provide excellent customer service, while developing practical experience in infrastructure, systems and modern ways of working.

Responsibilities

• Provide excellent customer service by responding to and resolving service desk incidents, requests and queries within agreed service levels, keeping users and the Service Desk system updated, and liaising with third parties where required.

• Support the monitoring, maintenance and administration of secure on-premise and cloud infrastructure, escalating performance, security and availability issues where required.

• Work with business users to understand department-specific issues and support users to make effective use of IT systems, Microsoft 365 and modern productivity tools, including Generative AI, by providing clear guidance that helps teams work smarter and adopt new ways of working.

• Support IT projects and change activities by completing technical and administrative tasks, including configuration, testing, implementation, documentation and user guidance.

• Maintain accurate hardware, software, configuration and infrastructure records to support asset management, configuration management, business continuity and knowledge sharing.

• Support good data management by helping to improve the confidentiality, integrity, accuracy and availability of information across IT systems.

• Assist with the set-up, use and support of IT hardware and devices, including laptops, terminals, audio-visual equipment, telephones, mobile devices and Android devices.

Required skills:

• Good accuracy and attention to detail.

• Good technical ability and a strong interest in developing technical skills.

• Knowledge of Microsoft Windows, Active Directory, Microsoft 365, Android and device configuration.

• Highly motivated self-starter with a can-do attitude, able to learn new systems, manage tasks proactively and prioritise own workload.

• Quick learner with the ability to cope calmly and effectively with demanding situations.

• Competent written and spoken English, with excellent customer service skills and the ability to support users clearly and professionally.

• Some knowledge of artificial intelligence technologies including Microsoft Copilot (desirable but not essential).

The entry requirements for this programme are as follows:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject

• GCSE Maths and English (or equivalents) at grades 3+ (D or above)

• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Working hours:

37 hours per week, staff shifts are currently 9am - 5.30pm, 8.30am - 5pm, 8am - 4.30pm and 7.30am - 4pm (shifts finish half an hour earlier on Friday).

Hybrid working with an office based in Sevenoaks, Kent.

Benefits:

• 25 days annual leave (increasing by one day each year, capped at 30 days).

• Three days additional leave for our Christmas closure.

• Up to three days a year paid volunteering leave, which can be booked by the hour.

• Flexible working opportunities, such as job sharing or changing working hours or patterns.

• £150 annual grant towards some sport, hobby or activity that enhances your well-being.

• Employee assistance programme for support with a variety of personal issues.

• Active social committee with subsidised events.

• Shopping discount vouchers available through our Medicash health plan.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.