IT Service Desk Level 3 Apprenticeship - OCS Group

Higherin; Glasgow; Hybrid; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Healthy fruit daily

Pension plan

Generous annual leave

Job summary

OCS is opening an apprenticeship in Scotland to start a service desk career. You will learn by doing, logging jobs, handling invoices, and supporting stakeholders across the supply chain.

Join a growing facilities management team and gain hands-on experience with Concept, Dynamics 365, and Microsoft 365 apps while developing essential communication and teamwork skills over a 37.5 hour week.

Qualifications

• Apprenticeship opportunity in operations and support roles.
• Willingness to learn and develop hands-on skills.
• Basic PC literacy taught during apprenticeship.

Responsibilities

• Log jobs, raise purchase orders in Concept and become a superuser by apprenticeship end.
• Provide digital support to Accounts Payable using Microsoft Dynamics 365 Finance & Operations resolving supplier invoice queries.
• Be the first point of contact for customers and stakeholders; manage Teams and shared drives and access internal documents.
• Support the project team through estimating and tender processes for maintenance projects.
• Work proactively to reduce WIP and chase supplier invoices to ensure timely invoicing.

Skills

PC skills

Communication skills

Teamwork

Independent work

Education

No degree required

Tools

Concept

Microsoft Dynamics 365

Microsoft Teams

Shared drive

Job description

Launch your service desk career with OCS!

Earn while you learn, gain hands-on experience supporting customers and systems, and build valuable skills for a rewarding future.

About the role

It is such an exciting time to be part of the organisation as they enter a massive period of growth and aim to add an apprentice to their operations and support team. The company already hold a rich history of developing apprentices and supporting them in growing within their professional career. They offer young people the support, flexibility and expertise to be a success within the facilities management field.

Responsibilities

• Tech-savvy tasks: Get hands-on with our job booking system, Concept. You’ll log jobs, raise purchase orders, and become a superuser by the end of your apprenticeship.
• Problem-solving pro: Provide digital support to Accounts Payable using Microsoft Dynamics 365 Finance & Operations (ERP financial suite) resolving supplier invoice queries and ensuring the invoicing process runs like clockwork.
• Be the go-to person: You’ll be the first point of contact for customers and stakeholders at OCS. Managing Microsoft packages, Teams and shared drive to access internal documents and applications. Handling inquiries in person, via email, and on the phone. Your role is crucial in ensuring smooth communication between clients, management, and the supply chain.
• Project powerhouse: Support the project team through estimating and tender processes, helping to deliver maintenance projects across the estate.
• Efficiency expert: Work proactively to reduce the current level and aging of delegated contract’s work-in-progress (WIP) and chase supplier invoices to ensure timely invoicing.

Desirable skills

• PC skills – although these will be taught during your apprenticeship.
• Ability to work independently and as part of a team.
• Excellent communication skills.

Working hours

37.5 hours per week, Monday to Friday, 8am - 4:30pm.

Benefits

• Healthy perks: Fresh fruit every day.
• Financial security: Pension plan.
• Time off: Generous annual leave.

Future prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About the Company

OCS are growing at rapid pace! Join the Future of Facilities Management now!

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.