Apprentice Helpdesk Coordinator

Manchester Arndale; Glasgow; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Employee Referral Scheme

Regular social and charity events

Eye test voucher

Mental health support

Job summary

OCS UK & Ireland is seeking a proactive Helpdesk Administrator to join the team in Scotland. You will provide essential support to the Helpdesk, raise and close jobs for reactive and system work orders, and book Pre Planned Maintenance tasks.

You will liaise with subcontractors and manage diaries to ensure accurate status updates. The role requires strong customer service, admin experience, and proficient use of Microsoft Office.

Qualifications

• Strong customer service skills and professional telephone manner.
• Administration experience is advantageous.
• CAFМ experience with Concept is beneficial.
• Solid knowledge of Microsoft Office.
• Ability to work well in a team and independently.

Responsibilities

• Provide support to the Helpdesk Team.
• Raise and close jobs for reactive and system work orders.
• Book reactive and PPM tasks.
• Coordinate with the HD Team for contract management.
• Cover Helpdesk for sickness and absence.
• Handle inbound and outbound calls.
• Engage with subcontractors.
• Raise quotes and purchase orders.
• Follow up to ensure job completion.
• Maintain accurate job statuses.
• Diary management.

Skills

Customer service

Administration

CAFM experience

Microsoft Office

Telephone manner

Teamwork

Independent working

Education

Tools

CAFM Concept

Job description

About The Role:

Working Days:

Monday to Friday - 08:00 - 16:30

Your primary responsibilities will include:

• Providing support to the Helpdesk Team.
• Raising and closing jobs for reactive and system work orders,
• Booking in reactive and PPM (Pre Planned Maintenance) tasks.
• Working with HD Team to ensure seamless management of the contract.
• Helpdesk cover for sickness and absence.
• Inbound and outbound calls
• Dealing with subcontractors
• Raising quotes and Purchase orders
• Chasing jobs for completion
• Assuring all jobs are at the correct status
• Diary Management

About You:

• Strong Customer service skills.
• Proven administration experience if applicable
• Experience working with the CAFM system is advantageous - Concept
• Knowledge of Microsoft Office packages.
• Exceptional telephone manner.
• Work well as part of team and on your own

Benefits:

• 25 days holiday + bank holidays
• Employee Referral Scheme (if you refer a successful candidate to one of our vacancies)
• Regular social and charity events are held in our offices
• Get involved in charity events in the local community

Wellbeing:

• Eye test £25 voucher and up to £100 towards glasses
• Access to “CHROMA”, our internal colleague-led diversity and inclusion community - join a committee or take part in our D&I initiatives and events
• Access to internal Mental Health First Aiders

Career development and recognition:

• Immediate access to “Opportunity” our internal Learning and Development platform
• Opportunity to win monthly OCS True Star

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 - we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I - Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.